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04-23-2015, 06:57 PM
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#1
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Another Example of Escape Customer Service
Those of you who've followed our thread about our maiden voyage know that our 2 door fridge began beeping about 3 or 4 days in to our trip home. The beeping supposedly means the door isn't closed, even though ours was. Eventually at Reace's suggestion we unplugged the refrigerator light which silenced the alarm.
Here we are at the Bluebonnet Rally and I mentioned to Reace the other night that I still needed to get the fridge light switch replaced. That is a call to Dometic and taking the trailer to an authorized service center, probably having to leave the trailer there for several days, etc. Reace said he would come up with something and then we dropped it because the priority at the time was the whiskey, and not the fridge.
This morning I went over to the Shower House and when I returned my wife informed me that Reace had stopped by and switched out the fridge light assembly. We now have a fridge light and no beeping. What a great guy and a great company. So glad, once again, that we chose an Escape.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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04-23-2015, 07:10 PM
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#2
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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And, some complain that the members of this site a just a bunch of cheerleaders.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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04-23-2015, 10:57 PM
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#3
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Senior Member
Join Date: Sep 2013
Location: Oak Creek, Wisconsin
Trailer: Escape 19 26/May/2014 Sold New trailer 2016 Bigfoot 25B21FB
Posts: 449
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Quote:
Originally Posted by gbaglo
And, some complain that the members of this site a just a bunch of cheerleaders.
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It's hard for people to understand ETI dedication to service when they don't own an Escape trailers. That's their problem not ours
__________________
______________________
Mark & Karen Van Tiem 2014 Escape 19 sold, Now a Bigfoot 25B21FB Travel Trailer
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04-23-2015, 11:19 PM
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#4
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Senior Member
Join Date: Sep 2010
Location: Kelowna, British Columbia
Trailer: 2008 Escape 17b
Posts: 1,868
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What kind of whiskey?
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04-23-2015, 11:21 PM
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#5
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by J Mac
What kind of whiskey?
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I think it was Jack Daniels Tennessee Honey at the time.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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04-23-2015, 11:31 PM
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#6
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Senior Member
Join Date: Sep 2010
Location: Kelowna, British Columbia
Trailer: 2008 Escape 17b
Posts: 1,868
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Jack has been known to change a subject.
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04-24-2015, 07:19 AM
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#7
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Senior Member
Join Date: Oct 2008
Location: Calgary, Alberta
Trailer: 2017 Escape 5.0 TA
Posts: 15,544
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Quote:
Originally Posted by J Mac
Jack has been known to change a subject.
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What were we talking about again?
__________________
2017 Escape 5.0 TA
2015 Ford F150 Lariat 3.5L EcoBoost
2009 Escape 19 (previous)
“Most folks are about as happy as they make up their minds to be.” — Abraham Lincoln
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04-24-2015, 07:46 AM
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#8
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Senior Member
Join Date: Oct 2008
Location: St. Thomas not BVI., Ontario
Trailer: 2014 Escape 5.0TA / 2016 Ram Eco Diesel 4X4
Posts: 8,038
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Quote:
Originally Posted by Jim Bennett
What were we talking about again?
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Hi: Jim Bennett... Why... what Reace and Tammy and ETI are famous for... of course!!! Alf
escape artist N.S. of Lake Erie
__________________
Quote Bugs Bunny..."Don't take life too seriously, none of us get out of it ALIVE"!!!
'16 Ram Eco D. 4X4 Laramie Longhorn CC & '14 Escape 5.0TA
St.Thomas (Not the Virgin Islands) Ontario
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04-24-2015, 07:59 AM
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#9
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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While at Osoyoos where more than one hundred owners revelry throughout the day and night, Reace and his father in law are busy, tweaking and fixing small issues any of us may have in our trailers. He even has parts sent from the factory if needed. A toast to Reace and family....
__________________
Jim
Sometime life gets in the way of living.......
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04-24-2015, 08:04 AM
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#10
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Senior Member
Join Date: Oct 2008
Location: Calgary, Alberta
Trailer: 2017 Escape 5.0 TA
Posts: 15,544
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I forget his name, but Mini-Reace (an employee) too was quite busy fixing things in Osoyoos too.
__________________
2017 Escape 5.0 TA
2015 Ford F150 Lariat 3.5L EcoBoost
2009 Escape 19 (previous)
“Most folks are about as happy as they make up their minds to be.” — Abraham Lincoln
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04-24-2015, 10:04 AM
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#11
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Senior Member
Join Date: Jul 2012
Location: O town, British Columbia
Trailer: 2014 Escape 21 "Lightning"
Posts: 1,467
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Quote:
Originally Posted by cpaharley2008
While at Osoyoos where more than one hundred owners revelry throughout the day and night, Reace and his father in law are busy, tweaking and fixing small issues any of us may have in our trailers. He even has parts sent from the factory if needed. A toast to Reace and family....
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Had coffee with my cousin yesterday. Her family have been a long time pop up trailer owners and have moved to an rpod. Of course there's one or two little problems. Her jaw dropped when I told her about Reace fixing stuff at the rally.
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05-02-2015, 03:42 PM
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#12
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Senior Member
Join Date: Feb 2009
Location: San Antonio, Texas
Trailer: 2018 Escape 19
Posts: 374
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And to add to this...
I discussed with Reace at the Bluebonnet Rally some modifications to my fresh water tank which is mounted inside under the bed. He said he would send parts to rearrange a few things and the parts came in the mail today.
Thanks Escape,
Steve
__________________
Steve and Cynthia
San Antonio, TX
Escape 19 "Why So Serious?"
2019 Chevy Silverado RST 1500, 5.3L
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05-03-2015, 06:22 PM
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#13
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by sjnuss
And to add to this...
I discussed with Reace at the Bluebonnet Rally some modifications to my fresh water tank which is mounted inside under the bed. He said he would send parts to rearrange a few things and the parts came in the mail today.
Thanks Escape,
Steve
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Good news Steve. Now to relocate the inlet.....
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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05-04-2015, 05:55 PM
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#14
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Senior Member
Join Date: Jun 2013
Location: Portland, OR, Oregon
Trailer: 2013 Escape 21 #8
Posts: 437
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Quote:
Originally Posted by Jim Bennett
I forget his name, but Mini-Reace (an employee) too was quite busy fixing things in Osoyoos too.
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I forgot his name too but last year at Osoyoos, Reace and mini-Reace came by just to ask if everything was ok and did we need anything!
WOW, doesn't get any better.
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05-04-2015, 07:22 PM
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#15
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Senior Member
Join Date: May 2013
Location: Middle, Tennessee
Trailer: 2017 Escape 19' #2
Posts: 1,441
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Poor guy will now always have the nickname "Mini Reace"
Another round of Jack for the house.
__________________
Tom
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05-05-2015, 12:25 AM
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#16
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Senior Member
Join Date: Oct 2008
Location: St. Thomas not BVI., Ontario
Trailer: 2014 Escape 5.0TA / 2016 Ram Eco Diesel 4X4
Posts: 8,038
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Quote:
Originally Posted by Kountrykamper
Poor guy will now always have the nickname "Mini Reace"
Another round of Jack for the house.
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Hi: Kountrykamper... I think his name is Rick. He came to Osoyoos with an electric water heater switch and some panel boards to repair our water heater and storage cupboard!!! Now that's customer service. Alf
escape artist N.S. of Lake Erie
__________________
Quote Bugs Bunny..."Don't take life too seriously, none of us get out of it ALIVE"!!!
'16 Ram Eco D. 4X4 Laramie Longhorn CC & '14 Escape 5.0TA
St.Thomas (Not the Virgin Islands) Ontario
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