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Old 09-10-2020, 11:00 AM   #1
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Join Date: Dec 2016
Location: Hickory Creek, Texas
Trailer: Casita 17' SD former 2020 21C current
Posts: 31
ETI customer service

I am a recent owner of a 21C. During our first extended camping trip, we encounter two issues which I required ETI's help. The first concerned the fresh water pump not shutting off when we were dry camping at altitude. We had limited cell service but I was able to contact Dustin. Dustin responded to my call that day.
The second issue was with the EMS which occurred once we were on 120volt service. Once again, I contacted Dustin who responded immediately.
Both issues were quick fixes once Dustin explained the issue. I am very satisfied with my experience with Dustin and ETI.
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Old 09-11-2020, 04:50 AM   #2
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Join Date: Aug 2016
Location: London, Ontario
Trailer: 2020 Escape 19
Posts: 720
Good to hear.

I have had no issues with our second Escape received in June, but I will say Escape was excellent to deal with during the planning, build and delivery.
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