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Old 07-25-2013, 10:52 PM   #1
Join Date: Feb 2013
Location: Belleville, Ontario
Trailer: None yet
Posts: 75
How do people from East Coast do warranty repairs?

Escape has no dealership network, so if you are really far away from BC, how does one do those repair works? I doubt towing thousands of km, just to do simple repairs is an option for most people.

Do they allow any certified RV repair specialist to perform repairs on their behalf during the warranty period?
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Old 07-25-2013, 11:07 PM   #2
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gbaglo's Avatar
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
If there is an issue, it is normally a problem with an appliance, such as furnace, water heater. Those are covered by the company that makes them. I'm not on the east coast, but when my furnace fan started squealing within warranty, I drove the trailer a mile down to North Shore RV which fixed it under the Atwood warranty.
When there is the rare warranty issue with the trailer build, it's my understanding that Escape makes arrangements at an RV dealer near you to fix it at their expense.
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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Old 07-26-2013, 07:52 AM   #3
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Join Date: May 2012
Location: Halifax, Nova Scotia
Trailer: 2014 5TA/ *012 17B (previous)
Posts: 442
We've had a few things that needed repair, we took it to an appropriate, agreed to spot( by us and Escape) here in Nova Scotia. Had the repairs done and was paid for - if required- by Escape. It's been a bit of a hassle, but has worked out.
Min D
Chapi II
'Have No Regrets'
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Old 07-26-2013, 08:08 AM   #4
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Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
As others have said, the major appliances have their own warranty/repair procedures. I'd recommend purchasing the extended warranties that are offered when you register these appliances to start the warranty period. As far as the body components, Escape will address. I heard a rumor someplace that years ago Reace contacted the first owners of a new model and asked them to return to the factory for a some sort of upgrade. Thinking they were going to have something new installed, the owners complied. Upon arrival each owner was given the keys to a brand new trailer and Reace took the old unit away on a forklift. So if this is true, Escape will handle any issue you or something they may feel would effect the enjoyment of the trailer.
Sometime life gets in the way of living.......
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