I took delivery of my 5.0 at the Texas Hub (then at Denton) in August 2021. FWIW ....
ETI and then transporter dispatchers kept me apprised of the schedule in the weeks, days, and hours approached the scheduled delivery date and time. The anticipated delivery date / time was confirmed a few days (3 days, IIRC?) in advance and that target was met. It was no problem to anticipate and plan for the delivery time, in my case there were no last-minute hiccups, I didn't drive the ~300 miles from my home to the hub until the early morning of my afternoon pickup time.
At the hub I had time to visit with the friendly transport driver because the wrecker used for unloading ran several hours late; the transport driver had been hauling Escape trailers for many years and was very familiar with them as 'objects for transport / loading / unloading' and very competent at those tasks.
But he had no real familiarity with the trailer as an 'RV' per se and was not in a position to give any walk-through or tour of the trailer or its features. I was not invited to enter the trailer during the several hours we waited for the wrecker while it was on his transporter and did not ask. I did ask if it was OK for me to take lots of close-up pics of the underside while it was on the trailer and that was welcomed (and informative!)
I was solo and the friendly transport driver did offer to 'help' with my hitch-up, but I thanked him and declined, he was obviously interested in moving-on due the significant unloading delay; so I can't comment on what his 'help' might have entailed. I installed the Andersen Hitch Coupler Block and taking my time as was my plan and preference, got underway on my own, no worries.
I drove about 70 miles to a friend's house to overnight in Ft Worth. The next morning did a leisurely check of lug nuts, cold tire pressures, and other items before proceeding home near Austin, again, no worries.
I'm a fairly seasoned bumper-pull RV traveler but had zero experience with the Andersen Hitch rig of the Escape 5.0.
Just one positive delivery experience FWIW.
Note that if ordering a trailer you'll have plenty of time to decide if you want to take delivery in TX or take time to drive to the factory for a pre-delivery tour and take possession at Sumas, WA the next day. You'll also get lots of advice here on the forum. Lots of new / first time RV owners manage all of this with no problem, most likely you can too!
Welcome to the forum, Happy Shopping!