 |
|
05-23-2013, 09:39 PM
|
#1
|
|
Senior Member
Join Date: Feb 2013
Location: Marana, Arizona
Trailer: 2018 Airstream Flying Cloud (Escape 19 & 5.0 previously)
Posts: 1,078
|
Kim Sherstobetoff
Lurking quietly in the background of the administrative offices of Escape Industries is the consummate customer service professional, Kim Sherstobetoff. When we placed our order for our 19 a few months ago, Kim was the first "personal" (telephone) contact I had after doing all my research (mostly on this Forum) with the good folks at Escape. Since that time, she (and Tammy too, of course) have kept us duly apprised of the progress of our trailer's order and build with enthusiasm, support, and patience which we greatly appreciate. But when my wife and I met with Reace in Chilliwack a few months ago to finalize our plans, we mentioned how nice Kim had been to work with and he said it was good to hear since Kim was new. So, for all of us newbies who have dealt with Kim since she joined the team, how about a big "Shout Out" for Kim and her professionalism and dedication to her role at Escape?!
|
|
|
|
05-23-2013, 09:48 PM
|
#2
|
|
Senior Member
Join Date: Apr 2013
Location: Kamloops, British Columbia
Trailer: 2013 Escape 19
Posts: 252
|
I agree, Kim has been a great help for us too in our recent order. She has been very responsive and helpful and very pleasant to work with.
|
|
|
|
|
05-23-2013, 10:00 PM
|
#3
|
|
Senior Member
Join Date: Nov 2012
Location: Auburn, CA, California
Trailer: 2013 Escape 17B!
Posts: 107
|
I second your feelings in a BIG way. Kim has been there to help me for about the last 6 months, always with patience, kindness, professionalism, warmth and a great sense of humor! She is very appreciated! Adding staff like Kim continues to underscore my respect for the team Reace and Tammy have put together to build the best trailers and provide the best service to all of their customers.
__________________
Carol R
2002 Toyota Highlander
2013 Escape 17B!
|
|
|
|
|
05-23-2013, 11:01 PM
|
#4
|
|
Senior Member
Join Date: Apr 2013
Location: Cottage Grove, Minnesota
Trailer: 2013 Escape 19
Posts: 365
|
My wife and I just began our Escape journey a couple weeks ago and we have had great service from Kim and Tammy. We have a good feeling about moving forward with our purchase knowing that their customer service is top notch.
John
|
|
|
|
|
05-24-2013, 08:42 AM
|
#5
|
|
Senior Member
Join Date: Mar 2013
Location: Asheville, North Carolina
Trailer: 2014 Escape 19
Posts: 894
|
I also began the Escape journey a short while ago. Kim has been quick to answer my phone and email inquiries. So far, it appears that she has been providing the excellent service expected from a fine company! I look forward to working with her, Reace and Tammy as we spec out my 19, they produce it and deliver it to my wife and I.
|
|
|
|
|
05-24-2013, 09:21 AM
|
#6
|
|
Senior Member
Join Date: Apr 2012
Location: Edmonton, Alberta
Trailer: 2013 19' & 2013 15B
Posts: 2,626
|
We have had similar experiences of great customer service from Kim.
Great job Kim!
__________________
2013 19' \ 2013 15B, 2020 Toyota 4Runner TRD Offroad
"It is better to remain silent at the risk of being thought a fool, than to talk and remove all doubt of it." - 1907, Maurice Switzer
|
|
|
|
|
05-24-2013, 10:43 AM
|
#7
|
|
Senior Member
Join Date: Jul 2012
Location: Albuquerque, New Mexico
Trailer: 2013 Escape 19
Posts: 247
|
Have to second all the praise of Kim. I've been calling and emailing at least weekly. Think Tammy sees it's me and makes Kim take it! Will be fun to meet everyone when we pick up our 19 in August.
Dave
|
|
|
|
|
08-17-2014, 01:28 PM
|
#8
|
|
Senior Member
Join Date: Dec 2013
Location: Clovis, California
Trailer: 2014 Escape 19
Posts: 328
|
Quote:
Originally Posted by cpaharley2008
Unfortunately Kim is gone and there are some new personnel replacements, we need to straighten them out so they can get their priorities correct, pictures must be sent every Friday!!!
|
Awww. I had a chance to meet Kim when I picked up my 19. Nice lady. Very personable. Wish her well in the future. Maybe ETI gave her a 17 as a parting gift and we'll see her posting in this forum. 
__________________
Don't make excuses for failure, seek ways to succeed.
Mark
Blizzy and Dakota (Da Boyz)
|
|
|
|
|
08-17-2014, 10:23 PM
|
#9
|
|
Senior Member
Join Date: Jul 2009
Location: Silverdale, Washington
Trailer: No more Escape 21
Posts: 412
|
Quote:
Originally Posted by cpaharley2008
Unfortunately Kim is gone and there are some new personnel replacements, we need to straighten them out so they can get their priorities correct, pictures must be sent every Friday!!!
|
What! Kim is gone? I wish her well.
__________________
2008 Toyota Highlander
|
|
|
|
|
08-17-2014, 10:48 PM
|
#10
|
|
Senior Member
Join Date: Sep 2013
Location: SLO County, California
Trailer: 2014 Escape 21C 2019 Expedition
Posts: 5,180
|
To Kim- a pleasure to meet you! Best wishes in the future and thanks for your help & patience in putting together our build list.
Ross & Susan
|
|
|
|
|
08-17-2014, 11:15 PM
|
#11
|
|
Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,221
|
Kim's the best. She has answered a TON of questions as we finalize our build sheet, and she replied very promptly.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
|
|
|
|
|
08-18-2014, 12:51 AM
|
#12
|
|
Senior Member
Join Date: Sep 2013
Location: Ventura County, California
Trailer: 2013 19 Escape
Posts: 7,203
|
We will miss Kim very much . She always could answer any ? We had for her . Kim if you can see this we wish you well ! Pat and Linda
|
|
|
|
|
08-18-2014, 07:43 AM
|
#13
|
|
Senior Member
Join Date: Oct 2008
Location: St. Thomas not BVI., Ontario
Trailer: 2014 Escape 5.0TA / 2016 Ram Eco Diesel 4X4
Posts: 7,968
|
Hi: Kim... We sure had some fun over our build sheet. I didn't even mind the slight Myocardial Infarction that you gave me when you sent the "Green striped" build pic's!!! Glad we could laugh about it too. Hope your new endeavours work for you. Best Wishes. Alf
escape artist N.S. of Lake Erie 
__________________
Quote Bugs Bunny..."Don't take life too seriously, none of us get out of it ALIVE"!!!
'16 Ram Eco D. 4X4 Laramie Longhorn CC & '14 Escape 5.0TA
St.Thomas (Not the Virgin Islands) Ontario
|
|
|
|
|
08-18-2014, 08:11 AM
|
#14
|
|
Site Team
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
|
Kim, I Hope you find your chocolate fix at your new endeavor, it was nice dealing with you, a real pleasure.
__________________
Jim
Sometime life gets in the way of living.......
|
|
|
|
|
08-18-2014, 08:35 AM
|
#15
|
|
Senior Member
Join Date: Nov 2012
Location: Little Rock, Arkansas
Trailer: 2014 Escape 19' and 2016 GMC Yukon SLT SUV.
Posts: 495
|
I second that Kim will be missed. She's always very quick answering emails and phone calls when we were building our 19 ft. Escape. We had a chance to meet Kim when I picked up my 19. Nice lady. Very personable.
Tonny LR
|
|
|
|
|
08-18-2014, 08:44 AM
|
#16
|
|
Site Team
Join Date: Nov 2008
Location: Portland, Oregon
Trailer: 2014 Escape 5.0 TA
Posts: 10,977
|
It was because of some of Kim's suggestions, that I made changes to Ten Forward when I was at the factory turning in my build sheet. I'll always be grateful for her help and kindness.
Wishing you well Kim. And THANKS, truly!
__________________
Donna D.
Ten Forward
2014 Escape 5.0TA
|
|
|
|
|
08-18-2014, 09:42 AM
|
#17
|
|
Senior Member
Join Date: Jun 2013
Location: Portland, OR, Oregon
Trailer: 2013 Escape 21 #8
Posts: 435
|
Same experience here. Kim was very patient and helpful.
Happy Trails Kim!
Dave & Kathie
|
|
|
|
|
08-18-2014, 12:38 PM
|
#18
|
|
Senior Member
Join Date: Oct 2012
Location: Highland Park, New Jersey
Trailer: Escape 19 February 2014
Posts: 975
|
And I echo what everyone else has said.
|
|
|
|
|
08-18-2014, 03:31 PM
|
#19
|
|
Senior Member
Join Date: Jul 2013
Location: Illinois, Illinois
Trailer: Escape 21
Posts: 220
|
Ditto! It was great working with Kim---so glad that we got to meet her when we picked up our 21 in July!
|
|
|
|
|
08-18-2014, 05:35 PM
|
#20
|
|
Member
Join Date: Nov 2012
Location: Blue Springs, Missouri
Trailer: 17B Picked up 4/19/16
Posts: 54
|
Kim was very helpful and patient when we visited ETI in July. She had some very good ideas that we incorporated into our order. Good luck.
Bill & Madeline
|
|
|
|
|
|
| Thread Tools |
|
|
| Display Modes |
 Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
