Strategic Partner

[cpaharley2008]

Originally Posted by padlin

That people from all over the continent are willing to wait months to drive to BC to pick up an undiscounted trailer says a lot about the product and company.


Best wishes

and do it more than once.....................

[caddoster]

It's a 18-pages threads because it's the off season for a good number of people... try summer next time


We got a called from Reace when we broke the window on our 1 week old trailer.. he called us on a Sunday afternoon trying to see what he can do to help us get the glass replaced. As much as I like receiving personal attention of owner(s), I know it does not scale easily when you have thousands of customers, and ETI has already exceeded that. I'm looking forward to see how they grow the company while maintaining some personal touches to the owners.



Now as we are getting ready for our first winter camping trip (If you can call it winter in California), I am really happy we have this trailer.

[Steve Clark]

Originally Posted by padlin

That people from all over the continent are willing to wait months to drive to BC to pick up an undiscounted trailer says a lot about the product and company.

That’s Right, Bob!

Or we might call it an unmarked up trailer......

[Ronn]

We got a called from Reace when we broke the window on our 1 week old trailer.. he called us on a Sunday afternoon trying to see what he can do to help us get the glass replaced. As much as I like receiving personal attention of owner(s), I know it does not scale easily when you have thousands of customers, and ETI has already exceeded that. I'm looking forward to see how they grow the company while maintaining some personal touches to the owners.

I have seen this as an Escape "attribute" many many times throughout this forum. In this day and age of leave a message, recordings, push #1 for, send an email etc, we (consumers) value getting instant gratification. I think it wise for a company that is known or wants to promote customer service to consider rotating an "on call" person during off hours. The person would not necessarily need to answer the call, but a response would be forthcoming. I do not envision events to be constant but the relief of having an issue addressed in a timely fashion goes a long way. Also such comments are NOTICED by potential "buy from the factory" consumers. As a former business owner whose business was built strictly on word of mouth I firmly believe that advertising is overrated and customer service is not only rare but a worthwhile place to invest in.
I post this with the hope that MANAGEMENT sees it and that Escape maintains the strong word of mouth advertising it has built it's business on.

[mcdonner]

We are getting close to our two year anniversary of our 19. We had a hiccup or two when we first received it. Tammy and Reace handled the situation in professional manner and treated us with respect, concern and expediency. We couldn't have been happier with how they managed the situation while we were over 2,000 miles away.

[sunrisetrucker]

Originally Posted by Seneca

The Canadians, OTOH, tend to have pretty good manners in general (and nice accents), but when the chips are down, can be pretty independent, adventurous and outspoken.

Up here we don't have accents, It's the ones south of the border that have accents.

[escape artist]

Originally Posted by sunrisetrucker

Up here we don't have accents, It's the ones south of the border that have accents.

Hi: sunrisetrucker... "Out and about"!!! Alf
escape artist N.S. of Lake Erie

[sunrisetrucker]

Originally Posted by escape artist

Hi: sunrisetrucker... "Out and about"!!! Alf
escape artist N.S. of Lake Erie

I think you're confusing us with those chaps across the pond.

[Jim Bennett]

Originally Posted by caddoster

It's a 18-pages threads because it's the off season for a good number of people... try summer next time

It is 18 pages because folks have not bothered to set it different in their preferences. I am still on page 5.

[h2owmn]

On call in off hours? That sounds expensive, to expect/pay an employee to be tied down to a phone on their days "off". And if that person doesn't know the answer, pay for another person to be contacted. The only one in my life who offers that service is my doctor. And the service is an answering/screening who will call him or the on call person if it is deemed serious enough.

[Hilola]

Originally Posted by Tammy and Escape Office

Thank you for your question. Our model for direct sales is one that KV is very pleased with and they wish to explore further. The customer relationships ETI has with their employees and customers is one that KV is exploring and looking at mirroring in some of their other companies.

Tammy

Thank you for your response, Tammy. Good to hear that! I would much prefer to deal with the factory direct instead of a dealer!

[Chris & Patricia]

Interestingly, I got an e-mail from Reace yesterday (nb Saturday which also isn't that unusual) on an e-mail question that I had sent him. Anyway, he signed it as "Director of Operations." To me that's important, still fully involved where customers want him to be, and just as importantly, where he wants to be. That's a win-win.

[Steve Clark]

Originally Posted by Chris & Patricia

Interestingly, I got an e-mail from Reace yesterday (nb Saturday which also isn't that unusual) on an e-mail question that I had sent him. Anyway, he signed it as "Director of Operations." To me that's important, still fully involved where customers want him to be, and just as importantly, where he wants to be. That's a win-win.

Very Well Said!

[Mark James]

I got same signature on an email I received. I had the same reaction.

[Mike G]

Originally Posted by cpaharley2008

Wait, if Tammy is the Escape Queen, does that make Reace, wait for it....the Escape King?

Could be, but for sure the person applying the graphics is an Escape Artist.

[Honair]

Originally Posted by Brian B-P

The fiberglass is a clear connection, but I suspect that it's an accidental result of looking for potential companies in the recreational area - moulded fiberglass products are a good fit for the size of company that they target.

Originally Posted by sunrisetrucker

Up here we don't have accents, It's the ones south of the border that have accents.

I am from Tennessee.... what are you saying here?

[Oldtimer]

Could be they’re jealous of the way we talk

[jnfrombigt]

Originally Posted by Honair

I am from Tennessee.... what are you saying here?

Hey Anybody else from Williamson County own an Escape? Graduated from BGA 1964 and rented a small farm on Columbia Highway south of town in the 70s. I lived in Montana long enough that I could translate when I went up North.

[steve dunham]

When I attended the University of Tennessee at Knoxville , at orientation we were give a book to help us translate the Tennesseen language into English
I have poor hearing so I never acquired the skill .

[jnfrombigt]

Originally Posted by steve dunham

When I attended the University of Tennessee at Knoxville , at orientation we were give a book to help us translate the Tennesseen language into English
I have poor hearing so I never acquired the skill .

I remember running across a few folks like yourself on campus. Fortunately I had spent a summer up at Lake Geneva and understood a little when these folks tried to communicate.