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Old 07-19-2017, 08:48 PM   #21
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Quote:
Originally Posted by WWHM View Post
interesting what you scanned... It's not in my manual at all. what page?
That - the "bumper to bumper" section shown in baglo's post - appears on page 4 of the 2016 Escape Owners Manual, as posted on the Escape Trailer Industries website.

Quote:
Originally Posted by Rossue View Post
I see ETI edited their blurb about the two year warranty; previously it did state a "two year bumper to bumper warranty" on the main page of their website. Probably caused some problems in the past.
Still causing problems, because it's still in the posted Owners Manual (although no longer on other pages).

Although the 2016 manual says that the warranty covers "manufacturing defects" (not defective components or components just wearing out), the 2008 wording seems much more clear to me.
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Old 07-19-2017, 09:28 PM   #22
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You're right Brian, the wording is causing problems - and I would add unnecessary confusion and potential legal issues. I don't know if Canada is as litigious as the US where there's a lawyer every 10 feet ready to sue, but all of the warranty language needs to be revised by people who specialize in such things.

As Escape continues to grow and it's customer base increases, some of the more informal processes and wording will unfortunately have to be replaced with corporate speak and legalese. I'd prefer the informal approach and simple language, but Escape isn't a tiny company anymore.
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Old 07-19-2017, 09:33 PM   #23
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...
As Escape continues to grow and it's customer base increases, some of the more informal processes and wording will unfortunately have to be replaced with corporate speak and legalese. ...
True, and sad.
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Old 07-19-2017, 09:52 PM   #24
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OP,
I had a trickle charger slowly kill a battery, made in china charger. I think the cutoff voltage was off so it slowly over charged it all winter. I don't know if it helps or not, just something else to check. Hope you get it worked out, thanks for posting.
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Old 07-19-2017, 10:30 PM   #25
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It is indeed a litigious society. However it probably would not cash flow to hire a lawyer for a $130 battery. When my battery conked out on my Highlander at age 3 I bought a new one when my battery conked out on my z turn mower I bought a new one, when my tractor battery would not take a charge any more I bought a new one. When my 2002 Dodge Dakota went 10 full years with the original battery, we all went out to get pizza and I sold the truck and bought a Highlander and as I mentioned that battery only lasted 3 years. Costs money to go camping or racing.
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Old 07-19-2017, 11:06 PM   #26
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Originally Posted by rbryan4 View Post
I don't know if Canada is as litigious as the US where there's a lawyer every 10 feet ready to sue,
Aw, come on, this is Canada. We don't have lawyers every 10 feet, we're metric, that's every 3 meters.

This issue has certainly come up before and I can see how the expectation that the bumper to bumper wording raises. I'm surprised that any company, let alone a company the size ETI is now, hasn't received professional assistance on liability mitigation.

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Old 07-19-2017, 11:58 PM   #27
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Originally Posted by Ron in BC View Post
Aw, come on, this is Canada. We don't have lawyers every 10 feet, we're metric, that's every 3 meters.
This issue has certainly come up before and I can see how the expectation that the bumper to bumper wording raises. I'm surprised that any company, let alone a company the size ETI is now, hasn't received professional assistance on liability mitigation.
Ron
I first noticed that when they were storing trailers before actually delivering and importing them and seemed not to understand the insurance situation. ETI kept tremendous liability on themselves with that practice. i noticed recently that they have cut the time down that they'll store them, but most if not all of the liability probably remains with them until they hand you the keys in Sumas.
It is sad, but probably long past time to bring in a legal team to review everything.
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Old 07-20-2017, 01:04 AM   #28
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My recall is that, yes, ETI would store your trailer, but that you were responsible for insurance.
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Old 07-20-2017, 01:38 AM   #29
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I would not expect a battery to be replaced if my trailer had sat for two years. Too many things could effect it. Too many variables.
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Old 07-20-2017, 06:49 AM   #30
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My recall is that, yes, ETI would store your trailer, but that you were responsible for insurance.
This is true. My brother did it.
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Old 07-20-2017, 07:10 AM   #31
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Quote:
Originally Posted by WWHM View Post
Full Two -Year Warranty
Manufacturing defects reported to ETI within 2 years
To me the relevant words in that are "manufacturing defects". Not sure how anyone could think a battery falls into that category.
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Old 07-20-2017, 07:18 AM   #32
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THHM,
Please allow me to make a suggestion. The owners of this company are usually generous to a fault. Rather than discuss the wording of warranty language here on the forum, send an email to the company email address directed to Tammy and Reace. Explain how diligent you were to maintain the battery, and how experienced you are with trailers. You said in your original email that "Escape is saying ...." If that was someone other than Tammy or Reace, you may not have had the benefit of their usual generosity.

My experience with companies, large and small, is that they would rather be seen as having made a "one-time goodwill gesture" than to be taken to task over a certain word or phrase regarding warranty.

If you still get a negative response, ask for a used, but still serviceable battery. Afterall yours was used.

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Old 07-20-2017, 07:20 AM   #33
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The Electrical contractor I worked for offered a 5 year warranty on all new homes that we wired. We made service calls under warranty to reset circuit breakers & GFCI's and replace burned out light bulbs.
After going to court on several occasions and losing he finally hired an attorney to write out a legally binding certificate of warranty that spelled out exactly what was covered.
Words have meaning such as "Bumper to Bumper" and it's not the purchasers fault for reading it literally .
Unless the warranty spells out specific exclusions then bumper to bumper means bumper to bumper.
Read the " Bumper to Bumper " warranty on a new vehicle , it's written that way for a purpose.
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Old 07-20-2017, 07:33 AM   #34
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Originally Posted by GregandTeresa View Post
To me the relevant words in that are "manufacturing defects". Not sure how anyone could think a battery falls into that category.
Agreed.

My understanding of ETI's 2 year warranty is that it refers to and covers everything ETI themselves build and that components not made by ETI are covered by those manufacturer's warranties. ETI has gone above and beyond that often, and helped out a great deal with fridges among others, but a battery is a battery and we all have had experiences like Dave describes above. The battery on our Scamp was defective on the first trip, Scamp offered nothing other than the phone number of the battery company, luckily the battery manufacturer paid for a replacement.
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Old 07-20-2017, 08:55 AM   #35
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Just like your automotive Bumper to bumper coverage, tires and batteries are excluded and covered separately by their own manufacturer.
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Old 07-20-2017, 04:39 PM   #36
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When my wife and I picked up our new 2017 Escape 21 on May 2nd I asked the young woman doing our final paperwork "Is this correct, is Escape guaranteing the camper and everything in it for two years?" She said "yes" twice because I asked twice. Just sounded too good but I assumed they just wanted first shot at correcting an issue.

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Old 07-20-2017, 07:11 PM   #37
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Quote:
Originally Posted by Ron in BC View Post
This issue has certainly come up before and I can see how the expectation that the bumper to bumper wording raises. I'm surprised that any company, let alone a company the size ETI is now, hasn't received professional assistance on liability mitigation.

Ron
As well as their website so it shows the 2nd Gen style and not the 1st Gen style, including a 15 that's not even produced any longer! These are the photos that appear on the top of every page. Looks like the ones for each size trailer has been updated though, except for photos of the 17A (aren't any). Yay for those getting updated.
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Old 07-20-2017, 07:53 PM   #38
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Just like your automotive Bumper to bumper coverage, tires and batteries are excluded and covered separately by their own manufacturer.
Except that the typical automotive warranty specifically excludes those few items, rather than saying that everything (without qualification) is covered. That's a critical difference for those items which have warranties shorter than two years.
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Old 07-20-2017, 07:57 PM   #39
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Except that the typical automotive warranty specifically excludes those few items, rather than saying that everything (without qualification) is covered. That's a critical difference for those items which have warranties shorter than two years.
Yep. And there's an easy fix, which is to tighten up the language. I hope they do, if for nothing else but risk reduction.
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Old 07-20-2017, 08:00 PM   #40
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Originally Posted by Fox hunt View Post
I would not expect a battery to be replaced if my trailer had sat for two years. Too many things could effect it. Too many variables.
Neither would I. But it didn't sit for two years...
Quote:
Originally Posted by WWHM View Post
...
Got my Escape on 24th Nov. 2015. When we left on our first outing of 2017 at start of June, it became apparent the battery was dead.
That's "first outing of 2017" not "first outing ever".
Quote:
Originally Posted by WWHM View Post
... trailer at time was 19months old. Battery stored in attached garage resting peacefully on a piece of plywood and trickle-charged during winter.
Why would anyone assume that the trailer was not used for the first year and a half it was owned, let alone that a 19-month-old trailer somehow sat unused for two years?
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