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08-24-2014, 06:11 PM
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#1
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Junior Member
Join Date: Oct 2010
Posts: 29
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Warranty work?
I'm curious where warranty work on the Escape trailers can be performed?
Especially if you don't live or travel with the Escape in tow anywhere near the factory?
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08-24-2014, 06:18 PM
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#2
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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For the appliances ( furnace, fridge etc. ) you go to a service centre near you. I drove two kilometers down the hill to an Atwood certified service centre. For the trailer itself, you would call Escape and they would make arrangements with you to have the work done near you.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-24-2014, 06:19 PM
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#3
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Senior Member
Join Date: Oct 2012
Location: Bellingham and Glacier, Washington
Trailer: 2013 Escape 15A
Posts: 2,053
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I had to have a faulty pump replaced. ETI offered to send me one to have done locally. (I didn't think I'd get it fast enough for my planned camping trip so chose to drive up there to have them replace it.)
Then my furnace went out last May; I had that fixed under warranty by the local RV place.
__________________
Karen Hulford
2013 Escape 15A, "Egbert"
'93 Ford 150 XLT or
'22 GMC Acadia Denali
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08-24-2014, 06:35 PM
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#4
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Senior Member
Join Date: Sep 2013
Location: Maple Ridge, BC, British Columbia
Trailer: 2014 17B;2012 Nissan Frontier SV 4
Posts: 702
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? did everybody fill out their Warranty Cards
is it necessary to fill out W-cards ?
reason I ask is we didn't get any documentation about our 2 batteries or Dometic AC unit, seems like there should have been something to tell us about how to run the systems and for an warranty work in the future
- there was a warrant card for the Dometic fridge and i think i saw a few other cards ... for things like the awning but i hate filling out those things
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08-24-2014, 06:44 PM
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#5
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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I don't recall filling in cards.
There is this document inside the wardrobe, listing appliances.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-24-2014, 07:38 PM
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#6
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Senior Member
Join Date: Sep 2013
Location: Maple Ridge, BC, British Columbia
Trailer: 2014 17B;2012 Nissan Frontier SV 4
Posts: 702
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At Orientation We got told to fill out warranty cards
I hate filling out w cards. I get emails selling me more stuff
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08-24-2014, 08:36 PM
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#7
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Senior Member
Join Date: Oct 2012
Location: Bellingham and Glacier, Washington
Trailer: 2013 Escape 15A
Posts: 2,053
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I never filled any out. When I had my furnace repaired I simply took my bill of sale into the RV place and they dealt with whomever. No problem.
__________________
Karen Hulford
2013 Escape 15A, "Egbert"
'93 Ford 150 XLT or
'22 GMC Acadia Denali
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08-24-2014, 08:58 PM
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#8
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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So Karen, did they replace the fan motor with the "Lifetime Sealed Lubricated" bearings?
Not your lifetime, its lifetime. :
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-24-2014, 10:12 PM
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#9
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Senior Member
Join Date: Oct 2012
Location: Bellingham and Glacier, Washington
Trailer: 2013 Escape 15A
Posts: 2,053
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Ha! No, it was a malfunctioning sail switch, whatever that is. Or maybe it's a sale switch for all I know.
__________________
Karen Hulford
2013 Escape 15A, "Egbert"
'93 Ford 150 XLT or
'22 GMC Acadia Denali
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08-24-2014, 11:57 PM
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#10
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by KarenH
Ha! No, it was a malfunctioning sail switch, whatever that is. Or maybe it's a sale switch for all I know.
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Nah, you had it right. The sail switch is an airflow sensor. When it goes bad, the fan will run but the flame will not ignite. Had a similar problem with the sensor switch in my home heating system. Luckily, its a cheap part.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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08-25-2014, 11:55 AM
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#11
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Senior Member
Join Date: Nov 2010
Location: Delta, British Columbia
Trailer: 2015 5.0TA
Posts: 271
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During the first year we had our trailer the fridge wouldn't stay lighted on propane . I phoned Reace and he told me to take it to the nearest RV repair shop. I pulled up to a shop, they sent a technician out, he cleaned a piece if construction debris out of the burner tube, blew some compressed air through it and adjusted everything. Spent about half an hour and sent me on my way. No money changed hands, no papers were presented or signed; I never even had to go into the shop. Nothing and no fridge problems ever since.
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