I never had my remote not work, but I have had to sync the wind sensor with it a couple times, as well as once on my brother's trailer. This procedure is in the manual. It is good to test the wind sensors functionality once in a while.
I know there is a procedure in the manual for resetting the motor with the remote. Maybe this would be something Doug could try.
Another nice feature of the remote and awning very few take advantage of is that you can set the stop button to automatically open to a preset extension between fully open and fully closed. I have mine set for about 4-5', where I usually put it overnight or during a rainstorm. This too is in the manual.
edit: rereading to check spelling etc, it sure seems like I was making a point here. Read the manual. LOL
2017 Escape 5.0 TA
2015 Ford F150 Lariat 3.5L EcoBoost
2009 Escape 19 (previous)
“Most folks are about as happy as they make up their minds to be.” — Abraham Lincoln