Go Power responded this morning:
- they first recommend a 'hard reset', which has the following instructions: 'Remove all 4 wires from the back of the controller for 30 minutes, then reconnect the wires. Battery first then solar panel. Determine if this clears the error state.' I'll need to disconnect the solar, but the battery has been disconnected since October
- if this doesn't help, they asked for proof of purchase (for the trailer) and a shipping address.
Seems that the GoPower service remains after their assimilation into the Borg^H^H^H^H Dometic collective!
S.