customer service

[mirage99]

Hi there,

Finally I found the toilet leaking spot on my 2019 17B trailer. First I thought it was at the connector between water supply line with toilet but actually it is at the black part/connector but not on water supply end, it is on other end to valve or part of valve. The toilet # is 31646 and I think the valve # is 31705.
I guess my trailer is still in warranty and I sent a message for help from Escape' website 1 week ago and no response till now. I am just wondering if I have to call them?

Thanks

[dfandrews]

Originally Posted by mirage99

Hi there,

Finally I found the toilet leaking spot on my 2019 17B trailer. First I thought it was at the connector between water supply line with toilet but actually it is at the black part/connector but not on water supply end, it is on other end to valve or part of valve. The toilet # is 31646 and I think the valve # is 31705.
I guess my trailer is still in warranty and I sent a message for help from Escape' website 1 week ago and no response till now. I am just wondering if I have to call them?

Thanks

Canada Day is Wednesday; I wonder if they're on long weekend?

[padlin]

You can try an email to
PartsandService@escapetrailer.com

if that's not who you sent it to.

[mirage99]

Thank you Bob, Don&Teresa I am not sure if it is still under warranty.