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Old 07-17-2020, 05:55 PM   #1
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Echo brake controller

I bought an Echo Brake Controller. It has no wiring and plugs into the 7 pin between the TV and trailer. It is controlled via bluetooth from a smartphone. Problem is, the brake is constantly activated, just a little, anytime it is plugged in. Every once in a while, I can get it to no activate the brake, but almost always has a small percentage of pressure.
We have a Volvo XC90 TV and a 2019 19'Escape.
Anyone else deal with this? Echo does not seem to have a tech support phone number.
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Old 07-17-2020, 06:01 PM   #2
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Quote:
Originally Posted by garyoregon View Post
I bought an Echo Brake Controller. It has no wiring and plugs into the 7 pin between the TV and trailer. It is controlled via bluetooth from a smartphone. Problem is, the brake is constantly activated, just a little, anytime it is plugged in. Every once in a while, I can get it to no activate the brake, but almost always has a small percentage of pressure.
We have a Volvo XC90 TV and a 2019 19'Escape.
Anyone else deal with this? Echo does not seem to have a tech support phone number.
You probably have to calibrate your phone's motion sensor in the app.
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Old 07-17-2020, 06:06 PM   #3
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Thanks for the reply, but I cannot see any way to do that.
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Old 07-17-2020, 06:17 PM   #4
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Originally Posted by garyoregon View Post
Thanks for the reply, but I cannot see any way to do that.
Was your tow vehicle level when you first paired your phone with the brake controller?
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Old 07-17-2020, 09:32 PM   #5
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Originally Posted by TTMartin View Post
You probably have to calibrate your phone's motion sensor in the app.
Just FYI the Echo uses a "Triple-axis, motion-sensing accelerometer for highly responsive, smooth stops" that's integral with its hardware component, totally independent of and non-reliant on whatever motion sensors are in the smartphone running the app. This is what allows the unit to function, albeit without manual over-ride capability, even if the phone or it's connection fails for whatever reason (as long as the Echo unit is properly seated in a functioning 7-pin socket).

Quote:
Originally Posted by garyoregon View Post
...... Echo does not seem to have a tech support phone number.
From the Curt (mfr of Echo) website contact page:

CURT Group
Headquarters: (877) 287-8634
Product Support: EXT. 2
Customer Service: EXT. 3


Good Luck!
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