Thanks Eggscape, we now know that the battery in the remote isn't the problem.
Thanks nepaweb, as you can see in the first photo, there is now a panel covering a cavity where the wiring is. The opening into the cavity isn't very big, but I managed to take a photo. We both felt around the cavity, but neither of us could find the receiver. When tugging gently on the wires, they had very little movement.
We've contacted Escape for help, but would appreciate suggestions from others.
A&W
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