I posted this in another thread:
There is a pot metal gear box that connects the crank handle to the lid. That failed on my fan (as it has on many) and needed to be replaced. Hope that is not your problem, but if it is there are two versions of the gearbox. The manual lift uses a long shaft (the link I posted) The power lift version uses a short shaft. Unfortunately, the long shaft version is more expensive.
Must be done from the outside up on the roof. It comes with instructions or
watch this video:
. The video is for the power lift version which uses the shorter shaft, but the process is the same.
While I purchased the more expensive long shaft version, Habberdabber noted that you can replace the short shaft with your original long one. I haven't tried it, but the short version is less expensive.
Long Shaft
Short Shaft