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02-19-2023, 03:39 PM
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#1
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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Proven Industries 2178-A Doesn't Fit
Hello, the small plate of my 2178-A doesn't fit into the coupler of my new 21NE properly. It seems the vertical tab is too close to the round tab that fits into the socket. Anybody experience the same? Thanks
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02-19-2023, 04:13 PM
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#2
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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Pictures would help.....
__________________
Jim
Sometime life gets in the way of living.......
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02-19-2023, 05:13 PM
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#3
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Senior Member
Join Date: Jul 2021
Location: Grand Junction, Colorado
Trailer: 2022 Escape 17A, 2021 F-150 3.5L Ecoboost
Posts: 256
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Quote:
Originally Posted by Donny A
Hello, the small plate of my 2178-A doesn't fit into the coupler of my new 21NE properly. It seems the vertical tab is too close to the round tab that fits into the socket. Anybody experience the same? Thanks
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I've seen some comments about that on Facebook. The resolution was the poster contacted Proven Industries and they replaced either the plate or the whole thing. Give them a call.
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02-19-2023, 07:53 PM
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#4
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Senior Member
Join Date: Jan 2013
Location: Calgary, Alberta
Trailer: 2014 Escape 19', 1974 Boler
Posts: 473
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I recently bought a Proven Industries Model 2178 B hitch lock for my Bulldog coupler. They contacted me and would not complete my order until I sent them a picture of my coupler so they could confirm I had ordered the correct lock.
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02-19-2023, 08:11 PM
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#5
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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I also sent photos of the coupler to PI before they shipped the lock.
__________________
Don
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02-19-2023, 08:38 PM
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#6
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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__________________
Don
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02-19-2023, 08:40 PM
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#7
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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__________________
Don
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02-19-2023, 08:41 PM
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#8
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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[IMG] [/IMG]
__________________
Don
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02-19-2023, 08:42 PM
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#9
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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[IMG] [/IMG]
__________________
Don
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02-19-2023, 08:44 PM
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#10
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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You can see the tab on the lock plate is not getting into the "pocket" on the coupler. My thought was to bend the tab so that it does. Thoughts?
__________________
Don
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02-19-2023, 10:01 PM
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#11
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Senior Member
Join Date: May 2020
Location: CenTex, Texas
Trailer: 2022 E19
Posts: 610
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Quote:
Originally Posted by Donny A
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Mine hangs kinda loose like that but "pivots" up flat when I put the main "box" on..........?
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02-19-2023, 10:12 PM
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#12
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Site Team
Join Date: Nov 2021
Location: Framingham, Massachusetts
Trailer: 2019 Escape 21C, NTU April 2022
Posts: 1,035
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Quote:
Originally Posted by 7Gentex
Mine hangs kinda loose like that but "pivots" up flat when I put the main "box" on..........?
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Same as mine, though I haven't seen it since November (currently lives under a black trash bag to keep the rain off).
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02-19-2023, 10:41 PM
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#13
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Senior Member
Join Date: Mar 2021
Location: Cold Spring, Kentucky
Trailer: 2022 21C + 2021 F-150 PowerBoost 4x4
Posts: 558
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Quote:
Originally Posted by 7Gentex
Mine hangs kinda loose like that but "pivots" up flat when I put the main "box" on..........?
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Quote:
Originally Posted by MrLynn
Same as mine, though I haven't seen it since November (currently lives under a black trash bag to keep the rain off).
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Same here. I thought it didn’t fit the first time I put ours on. Played with it a little, then finally tried putting on the main “box” (or “outer shield” as Proven Industries calls it), and it all fit together. Hope that’s the case with yours, otherwise they need to send you a new “inner slide” or a whole new set up.
That’s definitely the model we use, and I don’t know that ETI has changed out the couplers they use.
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02-19-2023, 11:17 PM
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#14
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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Mine will not move from the position in the photo, can't slide the outer shield on....
__________________
Don
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02-19-2023, 11:28 PM
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#15
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Senior Member
Join Date: May 2020
Location: CenTex, Texas
Trailer: 2022 E19
Posts: 610
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Quote:
Originally Posted by Donny A
Mine will not move from the position in the photo, can't slide the outer shield on....
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If it won't pivot up to parallel to the frame to insert into the "box" portion of the enclosure - give Proven a call.
They were very helpful when I bought mine.
Unless the hitch is FUBAR...............which is possible, but hopefully not. Is your hitch easy to latch on a ball?
I can get measurements off mine tomorrow if needed.
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02-20-2023, 05:06 PM
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#16
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Member
Join Date: Jul 2020
Location: Richmond, British Columbia
Trailer: 2023 Escape 21 NE, past: Escape 19 (2021)
Posts: 37
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Interesting. I wonder if it is the hitch? We just brought home our new 21NE 3 weeks ago and installed this exact model lock with no issues. If you want to contact me we could FaceTime and do a comparison install.
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Mark and Lisa Heywood
Escape 21 NE (2023), Previous Escape 19 (2021)
Richmond, BC Canada
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02-20-2023, 09:09 PM
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#17
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Member
Join Date: Aug 2021
Location: Toronto, Ontario
Trailer: Escape 2023 21NE
Posts: 37
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Quote:
Interesting. I wonder if it is the hitch? We just brought home our new 21NE 3 weeks ago and installed this exact model lock with no issues. If you want to contact me we could FaceTime and do a comparison install.
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Mark, I would like to take you up on your offer to FaceTime but I am an Android person. I will have to see if there is an app for my phone that will work.
__________________
Don
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02-20-2023, 10:05 PM
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#18
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Member
Join Date: Jul 2020
Location: Richmond, British Columbia
Trailer: 2023 Escape 21 NE, past: Escape 19 (2021)
Posts: 37
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Just sent you a private message to connect.
__________________
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Mark and Lisa Heywood
Escape 21 NE (2023), Previous Escape 19 (2021)
Richmond, BC Canada
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02-23-2023, 10:16 PM
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#19
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Junior Member
Join Date: Feb 2016
Location: Stoughton, Wisconsin
Trailer: 2014 Eggcamper
Posts: 5
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2178A does not seem to fit
I received my new 21C 2 weeks ago. I made a mistake and ordered a 2178. I sent a picture and then they sent a 2178A. I could not get it to work, so I sent a message to them tonight. Hopefully I will hear back tomorrow. My pictures would look exactly like the original poster.
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03-01-2023, 03:18 PM
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#20
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Junior Member
Join Date: Feb 2016
Location: Stoughton, Wisconsin
Trailer: 2014 Eggcamper
Posts: 5
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Replacement
They put a replacement lower plate in the mail yesterday morning.
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