RV lock issue - Escape Trailer Owners Community

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Old 12-30-2019, 06:21 PM   #1
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Join Date: Jul 2016
Location: Snohomish, Washington
Trailer: 2017 19 foot Escape
Posts: 99
RV lock issue

Like a lot of you I took advantage of their 40% off sale at Thanksgiving. I installed the lock and it worked great in my driveway for the 3 weeks of packing before I left yesterday for my 4 month trip to AZ. When I got to my first campsite yesterday the lock was in a constant unlock mode. The keypad didnít respond and the only way I could get it to stop was to take the batteries out. I send an email to their support team this morning even though their site says they are closed for the holidays. I got an immediate response with a troubleshooting suggestion, either the motherboard went south or the lock picked up a different frequency on my travels. Hold the fob learn button down for 10 seconds to clear the frequency issue, yahoo it worked. Support told me this was not a usual thing to happen but my door just happened to fall in love with another frequency. Absolutely outstanding support, back to loving my new lock.
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