Like a lot of you I took advantage of their 40% off sale at Thanksgiving. I installed the lock and it worked great in my driveway for the 3 weeks of packing before I left yesterday for my 4 month trip to AZ. When I got to my first campsite yesterday the lock was in a constant unlock mode. The keypad didnít respond and the only way I could get it to stop was to take the batteries out. I send an email to their support team this morning even though their site says they are closed for the holidays. I got an immediate response with a troubleshooting suggestion, either the motherboard went south or the lock picked up a different frequency on my travels. Hold the fob learn button down for 10 seconds to clear the frequency issue, yahoo it worked. Support told me this was not a usual thing to happen but my door just happened to fall in love with another frequency. Absolutely outstanding support, back to loving my new lock.