RV lock issue - Escape Trailer Owners Community

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Old 12-30-2019, 06:21 PM   #1
Join Date: Jul 2016
Location: Snohomish, Washington
Trailer: 2017 19 foot Escape
Posts: 99
RV lock issue

Like a lot of you I took advantage of their 40% off sale at Thanksgiving. I installed the lock and it worked great in my driveway for the 3 weeks of packing before I left yesterday for my 4 month trip to AZ. When I got to my first campsite yesterday the lock was in a constant unlock mode. The keypad didnít respond and the only way I could get it to stop was to take the batteries out. I send an email to their support team this morning even though their site says they are closed for the holidays. I got an immediate response with a troubleshooting suggestion, either the motherboard went south or the lock picked up a different frequency on my travels. Hold the fob learn button down for 10 seconds to clear the frequency issue, yahoo it worked. Support told me this was not a usual thing to happen but my door just happened to fall in love with another frequency. Absolutely outstanding support, back to loving my new lock.
diannelgraham is offline   Reply With Quote

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