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06-29-2022, 07:32 PM
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#1
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Senior Member
Join Date: Oct 2017
Location: Kelowna, British Columbia
Trailer: 2018 Escape 19
Posts: 2,716
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Suburban Stove recall notice?
Is it just me or has anyone else not received their Suburban stove top recall notice in the mail?
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06-29-2022, 08:04 PM
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#2
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Senior Member
Join Date: Sep 2019
Location: Greenwood, Indiana
Trailer: 2020 Escape 5.0TA
Posts: 358
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I haven’t. I’ve checked my spam folder too.
__________________
Sharon.
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06-29-2022, 09:59 PM
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#3
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Site Team
Join Date: Nov 2021
Location: Framingham, Massachusetts
Trailer: 2019 Escape 21C, NTU April 2022
Posts: 1,023
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I haven't, but I had contacted Suburban last month, after I asked Escape about the recall, and then found an RV shop (not a new-RV dealer, not on Suburban's list) that was able to get a replacement SDS2 cooktop; have an appointment to get it installed on July 8th.
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06-30-2022, 10:05 AM
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#4
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Senior Member
Join Date: Aug 2020
Location: mediapolis, Iowa
Trailer: 2021
Posts: 442
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Ordered new stovetop thru Suburban, will be shipped to my service center. No problems....
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06-30-2022, 05:43 PM
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#5
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Member
Join Date: Sep 2020
Location: Calgary, Alberta
Trailer: 2019 Escape 21C
Posts: 69
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Quote:
Originally Posted by Eggscape
Is it just me or has anyone else not received their Suburban stove top recall notice in the mail?
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I did get my notice. Escape video says to get the serial number from underneath- just a heads-up, I sent that to Suburban, but was then asked for a photo of the data plate also (on the side of the trailer with weights etc.). My rig was still in the storage facility, so this will cost me another hour round trip to get that photo, would have been nice to know ahead of time.
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06-30-2022, 07:08 PM
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#6
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Senior Member
Join Date: Jan 2014
Location: North Van., British Columbia
Trailer: 2014 Escape 19, sold; 2019 Escape 21, Sept. 2019
Posts: 8,743
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I stated a thread "Stove Installation Cost" on June 23.
I did mention the photo requirement.
Maybe the two threads could be combined.
Ron
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06-30-2022, 07:16 PM
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#7
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Senior Member
Join Date: Aug 2015
Location: Naples, New York
Trailer: 2020 Esacpe 19'(Hillbilly Heaven) ETI best named trailer of the year
Posts: 1,204
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In ETI June update they said they have not mailed them yet. They also said U.S will get one mailed and Canadian customers will get a email instead.
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06-30-2022, 07:39 PM
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#8
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Senior Member
Join Date: Jul 2018
Location: North of Edmonton, Alberta
Trailer: 2018 -21-picked up in May 2019 / 2018 F 150 5.0
Posts: 254
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Quote:
Originally Posted by Eggscape
Is it just me or has anyone else not received their Suburban stove top recall notice in the mail?
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I just got my email today. I had already started the process anyway.
In todays Escape Q & A they mentioned that in Canada they can send an email but for the US they have to send snail mail and some might have moved etc.
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06-30-2022, 08:26 PM
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#9
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Member
Join Date: Sep 2020
Location: Calgary, Alberta
Trailer: 2019 Escape 21C
Posts: 69
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Quote:
Originally Posted by Ron in BC
I stated a thread "Stove Installation Cost" on June 23.
I did mention the photo requirement.
Maybe the two threads could be combined.
Ron
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I did read your post, but you said info sticker inside the closet- I thought you meant under the stove. My info sticker with the GCVW etc. is on the outside driver side , so that threw me!
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06-30-2022, 09:00 PM
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#10
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Senior Member
Join Date: Oct 2017
Location: Kelowna, British Columbia
Trailer: 2018 Escape 19
Posts: 2,716
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Thanks all…
I did get my email as well today.
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07-01-2022, 12:10 AM
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#11
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Senior Member
Join Date: Jan 2014
Location: North Van., British Columbia
Trailer: 2014 Escape 19, sold; 2019 Escape 21, Sept. 2019
Posts: 8,743
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Quote:
Originally Posted by NoSOD
I did read your post, but you said info sticker inside the closet- I thought you meant under the stove. My info sticker with the GCVW etc. is on the outside driver side , so that threw me!
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I think that at first they wanted the serial number which is under the stove and then when I told them the RV place I wanted to use they asked for a photo of the trailer specifications showing the SDS2 was listed as being installed.
The RV place that I'm using hadn't yet contacted Suburban after a week but said they would because a second person has come in with the same request. Hope I don't have to keep reminding them that they have to call Suburban.
Ron
Ron
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07-01-2022, 12:06 PM
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#12
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Member
Join Date: Nov 2019
Location: JEFFERSON CITY, Missouri
Trailer: 2020 Escape 5.0 TA "Catalyst"
Posts: 57
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I contacted Suburban by email from their website. I then sent a photo of my camper’s data plate and the serial number on the bottom of the cooktop, as they requested in a reply to my email. I was then directed to locate a service center who would contact suburban and order the cooktop. It was suggested that I use a service center listed on their website. I did and it was GanderRv, an affiliate of Camping world. On week later they still had not figured out how to order the cooktop. I called a local rv service center and had the cooktop ordered within thirty minutes. Take away: you don’t need a notice and you may not want to use Suburban suggested service center.
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07-01-2022, 12:16 PM
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#13
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Senior Member
Join Date: Aug 2020
Location: mediapolis, Iowa
Trailer: 2021
Posts: 442
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Don't know about Emails, I called Correna at Suburban in Tennessee, she gave me directions on pics, sent them to her, had service center of my choice call her. Walaa they are sending replacement to service center. Just waiting on arrival. Easy peasy.
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07-01-2022, 04:01 PM
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#14
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Member
Join Date: Apr 2019
Location: Whidbey Island, Washington
Trailer: 2019 Escape 19 "Sheep"; 2003 Toyota Tundra "Shep"; 2017 Aussie "Cody"
Posts: 44
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Me,too.
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07-10-2022, 06:48 AM
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#15
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Site Team
Join Date: Nov 2021
Location: Framingham, Massachusetts
Trailer: 2019 Escape 21C, NTU April 2022
Posts: 1,023
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Replacement SDS2 cooktop installed Friday at TimbuktuRV in Worcester, MA (20 miles from our home in Framingham). This is an RV repair shop (sell some used RVs, but not a new dealer; they have a good store of RV parts.
Timbuktu charged me their one-hour rate of $130 for installation and testing, so I'll get only $100 of that reimbursed by Escape. Suburban provided the cooktop at no charge.
If you're anywhere near Worcester, you can contact Cassandra LeBlanc at TimbuktuRV.com
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07-11-2022, 06:21 PM
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#16
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Senior Member
Join Date: Aug 2020
Location: Bellevue, Washington
Trailer: Escape 17B 2021
Posts: 116
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I got a question, I wonder if it's possible to ship the stove to the dealer but install it yourself. For me, the hassle of bringing the trailer to the shop is much greater than spending an hour or so installing myself.
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07-11-2022, 07:08 PM
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#17
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Senior Member
Join Date: Jan 2014
Location: North Van., British Columbia
Trailer: 2014 Escape 19, sold; 2019 Escape 21, Sept. 2019
Posts: 8,743
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I asked that question directly to Suburban. The answer was no. The dealer also has to make the request directly to Suburban.
I'm not sure of the legalities if the stove is directly shipped to an RV place on the basis that they're qualified installers and they simply hand the stove over to you to install. If anything went wrong maybe it'd be a problem for them.
And what's in it for them if they do?
The best that I could do is get a quote based on me removing the existing stove and they do an install only.
Ron
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07-11-2022, 07:10 PM
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#18
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Senior Member
Join Date: Aug 2020
Location: Bellevue, Washington
Trailer: Escape 17B 2021
Posts: 116
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Quote:
Originally Posted by Ron in BC
The best that I could do is get a quote based on me removing the existing stove and they do an install only.
Ron
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That is actually a great idea
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07-11-2022, 08:50 PM
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#19
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Site Team
Join Date: Nov 2021
Location: Framingham, Massachusetts
Trailer: 2019 Escape 21C, NTU April 2022
Posts: 1,023
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Quote:
Originally Posted by dosby
That is actually a great idea
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Probably wouldn't affect the charge much.
I was able to get the shop to do the install while I waited, which was a boon, saving me a second trip.
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07-11-2022, 09:42 PM
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#20
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Senior Member
Join Date: May 2020
Location: Overbrook, Kansas
Trailer: 2021 E19 (Padawan)
Posts: 1,905
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I got my letter today, and I don’t even have the Suburban. I thought it would be for the defective quick connect which I do have. I was surprised it was for the stove I don’t have.
__________________
Randy & Barb
1998 C 2500 (Cruncher) and 2021 Ranger (Yoda)
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