Sadly, equipment does not always come in a ready-to-operate state, even when it should, and even when someone has been paid to install it. I don't think this issue is unique to Curt or this specific installer.
But.... Seasonal lubrication? The
Instruction Sheet for the
Q20 says
There's a page of lubrication instructions for the jaw pin grease fittings, lower bearing grease fittings, spiral cam, and skid plate.
I just re-read the
instructions for the lighter and somewhat different Curt
Q16, and this is the lubrication specified
before each use:
I can see doing these things seasonally, or in some cases once per trip, but for every hook-up seems unreasonable.
Perhaps these are procedures which no one is expected to actually follow - after all, the same Q16 manual says to do these:
... and the Q20 manual says
It's hard for me to imagine breaking out the torque wrench to make sure the parts of the tug are still properly put together each and every day on the road.