All current customers will have been sent an email with similar content to below.
There is growing concern about the spread of the COVID-19 (Coronavirus) and impact it may have on travel and gatherings in the coming months. We are all doing our best to stay positive, practice social distancing and reduce the impact.
To further protect our customers and employees during the spread of COVID-19 we are moving to 100% interaction on phone and email.
Being manufacturer direct with customers across North America we are very skilled at long distance communications, in fact >95% of our customers complete the entire order and configuration process over the phone.
Our showroom will be closed until further notice, and all in person appointments will be rescheduled to phone calls.
Orientations are still proceeding, but we have scaled back our orientation process i.e., we are not taking customers through the full orientation, we encourage customers to self educate with our orientation videos online and the owners manual.
Your Options:
Proceed as normal:
Proceed as planned with your Orientation/pick up plans.
For our USA Customers: As long as the border is open to commercial traffic, we can export your trailer. As of today 16 March 2020 USA citizens can still cross the Canadian border, and worst case if non-commercial traffic is stopped we should be able to meet customers at Bob's Burgers parking lot on the USA side of the Sumas border crossing.
Delay collection:
You can store your unit at Escape, it is $100/month CAD or part thereof (I have arranged some new storage space, and they charge us by the month or part thereof).
Use the delivery service:
We have arrangements with a few of our logistics companies, the rate is around $3/mile USD. We also verify costs before making the arrangements. For deliveries please contact Melisa@escapetrailer.com
Stay well,
Karl@Escape
There is growing concern about the spread of the COVID-19 (Coronavirus) and impact it may have on travel and gatherings in the coming months. We are all doing our best to stay positive, practice social distancing and reduce the impact.
To further protect our customers and employees during the spread of COVID-19 we are moving to 100% interaction on phone and email.
Being manufacturer direct with customers across North America we are very skilled at long distance communications, in fact >95% of our customers complete the entire order and configuration process over the phone.
Our showroom will be closed until further notice, and all in person appointments will be rescheduled to phone calls.
Orientations are still proceeding, but we have scaled back our orientation process i.e., we are not taking customers through the full orientation, we encourage customers to self educate with our orientation videos online and the owners manual.
Your Options:
Proceed as normal:
Proceed as planned with your Orientation/pick up plans.
For our USA Customers: As long as the border is open to commercial traffic, we can export your trailer. As of today 16 March 2020 USA citizens can still cross the Canadian border, and worst case if non-commercial traffic is stopped we should be able to meet customers at Bob's Burgers parking lot on the USA side of the Sumas border crossing.
Delay collection:
You can store your unit at Escape, it is $100/month CAD or part thereof (I have arranged some new storage space, and they charge us by the month or part thereof).
Use the delivery service:
We have arrangements with a few of our logistics companies, the rate is around $3/mile USD. We also verify costs before making the arrangements. For deliveries please contact Melisa@escapetrailer.com
Stay well,
Karl@Escape
