A perilous time to penalize US customers
In April 2019, we paid $200 CAD for an "Importation Fee" and an additional $500 CAD "Tariff Surcharge" (as US citizens officially taking possession of the trailer in Sumas WA after doing our orientation in Chilliwack). We believe these fees were only charged to US customers (marked in red on our build sheet 'US CUSTOMERS ONLY' ). They covered the cost of the paperwork and importing it across the border. Paying these extra fees seemed fair and appropriate.
Jwinfrey, you say it "seems like USD for US customers and CAD for Canadian customers is a fair deal." This would only be fair if ETI used a fair exchange rate.
If an American and Canadian went to Chilliwack today and ordered a base E21, the Canadian would be asked to pay $36,245 CAD, but the American would be asked to pay the equivalent of $40,458 CAD. Many US customers would not consider it fair to charge US citizens an equivalent of $4,213 CAD extra for the exact same product.
I fear for the reputational damage that will be done to ETI for using an unfair exchange rate. Some American customers won't care, but many others will. Given COVID-19's nasty impact on the economy, this seems a particularly perilous time to start penalizing Americans. - Bea