One of the first thoughts I had when viewing a 21 was how simple a furnace R&R would be with the old furnace location (under the bench) compared to inside a cabinet!Mine was best to remove the furnace. Then get at squirrel cage via fridge side edge (21).
Putting furnace back in with lining up vents properly is another topic.
I would suggest a trip to Chilliwack unless very comfortable with repair.
When I reinstalled mine I had the same problem. Removed the outside plate, then had a helper hold the face of the furnace in place after I screwed the furnace down. Used a rubber mallet to tap the outer plate onto the pipes until it seated pretty well. Unscrewed the mounted furnace and wiggled both it and the outside plate until tapping the outside reseated the pipes. Reinstalled the outside plate, then screwed the furnace back down. The number of 4 letter words used during the process was considerable, but I think it only took 2 beers (one for each of us.)How do you get the danged pipe from the furnace into the exhaust pipe? I can line it up fine and it does go on and then stops. I have a good inch further to go so the furnace fits snug against the bench. So the connection is made, the pipe from the furnace is inside the exhaust portal pipe but there is a need to go further.
I tried polishing the connection with steel wool, no help there. I have checked for any other obstructions, all good from what I can see. The outer box seems to be lining up properly. The foam tape is not an issue because I am not even reaching it yet.
When I took it apart it was hard to separate, I thought the foam tape was the issue.