Here's the latest.
Apparently the Germany plant was closed for 3 weeks for holidays. The last week and a half has been emails back and forth about installation methods and this and that. With an 8 hour time difference, it is difficult to get any quick results.
I was told this morning that the 'bosses' are flying to Germany next week to try and get this resolved.
Although I have backed out of this discussion, I have continued to push this through with Dometic. I don't expect to hear anything for at least a week now...if not longer.
What they have asked for is a bit more patience while they dig deeper to find a resolution....Please.
FYI, drilling holes in the freezer shelf helped to cool the fridge, however water in the freezer near the fins froze, water near the front of the freezer didn't, so it is not the solution.
As mentioned earlier, Dometic will resolve this and set things straight.
Reace