floorpanel: I agree with your sentiment. We spent a lot of money on these trailers and we should expect top quality and service.
Having said that, the problems with these fridges are just now coming to be understood. And Reace is actively working on a solution. Let's wait and see what he comes up with.
Besides, it seems that these fridges *are* "top quality", at least of those available in North America -- if the best available to Reace isn't good enough, he's kind of in tight straits. Having spent what we have on these trailers, I expect a better resolution than if we had bought a cheap trailer off a lot somewhere. But then, if I had bought a cheap trailer off a lot somewhere, I would have expected nothing at all -- the dealer and manufacturer would have said "it's the best we can do; if you want more, it's up to you". Reace has already risen well above that by looking at new baffle solutions, thermistor replacements, and physical modifications to the freezer compartment.
If it stops here I'll still be a little disgruntled, but he'll still have done better than most manufacturers in the same situation. In that case I'll grumble to myself, go ahead with whatever changes I can do to improve things, and wait for a better fridge to come on the market some years down the line. But I'm betting it won't stop here -- I'm betting Reace will have more for us.