Hello! We had a water pump issue. It has been taking us a while to get a hold with the staff from Escape. So I am posting this question here to see if I can get any help.
We bought an Escape 19 last fall, never got a chance to use it and directly winterized it with pressure air method. Last week I added water to the water tank and turned on the pump, the water pump never stops pumping (normally it would build up pressure and stop). I also noticed the water pressure is low (water still comes out from the faucet but it trickles and often goes on and off). I checked and confirmed that the drainage on the water tank is turned off, the water heater vent is turned off, and the water heater by pass is also open. no leak anywhere I could found. When I filled the water tank to the very top, the water pump actually worked (stoped on its own and good pressure), but when the water level went down then the problems came back. Any ideas what is going on?
We are new to this area and would appreciate any help! Thanks so much in advance!
QZ
We bought an Escape 19 last fall, never got a chance to use it and directly winterized it with pressure air method. Last week I added water to the water tank and turned on the pump, the water pump never stops pumping (normally it would build up pressure and stop). I also noticed the water pressure is low (water still comes out from the faucet but it trickles and often goes on and off). I checked and confirmed that the drainage on the water tank is turned off, the water heater vent is turned off, and the water heater by pass is also open. no leak anywhere I could found. When I filled the water tank to the very top, the water pump actually worked (stoped on its own and good pressure), but when the water level went down then the problems came back. Any ideas what is going on?
We are new to this area and would appreciate any help! Thanks so much in advance!
QZ
