Why We Don't Own SOB Trailer

StanLewis

Senior Member
Joined
Mar 28, 2016
Posts
121
Location
Albuquerque
When I open the Escape Forum website and click on "What's New" without logging in I often get sent to a different RV Life forum. Not a big deal as I end up in the right place after a login. Today I got sent to "My Grand RV", a site dedicated to Grand Design RV's, and just for grins read a through a recent post there titled "What Broke on Your Grand Design Today".

I'm really, really glad we have an Escape instead of Some Other Brand built in Elkhart.
 
I noted the same. Error in new website database queries.

Ditto on the same quality issues.
 
Grand Design was one of the "better quality" brands, reputation-wise. Imagine what a mess you'd have with a Forest River or something!
 
Grand Design was one of the "better quality" brands, reputation-wise. Imagine what a mess you'd have with a Forest River or something!
I'm still active on the Rpod forum which is a Forest River product. The defects those campers have coming out of the factory are mind blowing.
 
Prior to finding out Escape, we looked at a new Grand Designs Imagine on an RV lot. Also a Winnibego Micro Mini.

Neither were impressive for the asking prices. Lots of gimmicky add ons (pop up USB, power this and that). The wood construction was horrible. When the salesman was getting up from the Imagine dinning room seating, he put his hand on the table to get up and almost collapsed the table.

The Winnibego had cracked granite backsplash, dented fridge panel and other issues.

Glad we didn't go with either of those. We were close on the Winnibego (which was better than the GD) but they didn't accept our first offer. They countered and we were hours away from accepting before we decided against it.
 
I’m a new 5.0 owner as well as a recovering Coachmen (a Forest River brand) motorhome sufferer. I bought a 6-month old Coachmen CrossTrail 20CB that hadn’t even been taken camping.

After a few shorter shakedown trips to get accustomed to everything, I did a 4500 mile loop from WA state to NM and back. By the time I got home:
- The water pump was dead
- The water heater was broken
- The shower constantly leaked water
- Nothing was plumb or square
- Random screws, round cutouts from cutting holes for pipes, etc., were left in all the closed voids
- The wall panels would flex and creak
- My ears and head were rattling from the atrocious road noise
- The 12v only fridge constantly drained the batteries overnight to the point where the fridge would beep in the middle of the night and then shut off
- Mice found easy access to the interior, thanks to huge holes cut for piping, wiring
- Virtually no insulation and single pane windows made temperature control a misery

I sold that motorhome as fast as I could and got a new Escape 5.0. The difference is remarkable. I will NEVER go for a panel-style RV again.
 
I have done more research on RVs than I care to state (which means sitting on my butt, instead of being active!) Newsflash! ;) There doesn't seem to be a manufacturer without unhappy campers (pun intended)! All of them receive quality complaints. Sometimes it's regarding corporate ownership change, pre-Covid/post Covid construction, poor construction/customer service/warranty repairs. Are the issues improper customer maintenance or poor quality....on and on. What it has come down to, for me, is picking the one that seems like it has the least number of complaints regarding the things that are most important to myself and my husband. We have a Lance 1985, currently, it is our second one (1995 model previously). We have been really happy with both of them, but we would like to try something different this time, and the decision is tough, since we are going into an unknown experience with an RV manufacturer, compared to the known/familiar.

I have not seen as many complaints or bad reviews on Escape trailers, however, there are not as many units out there as others either. And the way to see them is through 'ambassadors' (that get $100 for each showing and $500 if it leads to a sale). So, not sure they will be very objective in their experiences....and since this incentive exists....I'm thinking many customer online reviews (YouTube, etc) are a little skewed, since they would try to encourage others to take a look at their ambassador trailer? Hence, you do not find many bad reviews. Would love to know what others think? Thank you in advance.
 
We are recent Escape buyers, moving from a NuCamp T@B 400, and I had a conversation with Samuel about being an Ambassador. He was surprisingly frank in telling us to "just tell them what you think and your experiences with the trailer, the good and the bad, just be honest." I don't think that the $s are a big motivator, just a nice to have that may make you more willing to participate. BTW, so far I'd highly recommend Escape.
 
We're ambassadors, but have yet to formally show our 5.0 through the Ambassador program. That said, we have showed our 5.0 several times while camping. Linda and I both have nothing but good things to say about the camper. Frankly, we read very few reviews. What sold us was was the product. The fit and finish, the layout, the fact that it met our needs and being a fiberglass body which translates into long term durability. Best of luck on your search and hope you find something that you are comfortable with. Remember, the good thing about bad decisions is the stories are usually more fun to tell.
 
Between the two of you ambassadors....can you give me your general opinions on the negatives (even if, small) of the Escape, we're considering a 23 for the walk around bed. We are also concerned about the lack of storage outside the trailer.
 
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I am the proud owner of a 2024 Escape 23 F1 (twin). In my mind it is the best trailer made in that size range.

Someone commented about little outside storage in the F2 (queen). The twin has two gigantic outside storage bays on each side that can also be accessed from inside the trailer.

As far a recliner install, the E23 F1 has one half of the long rear bench inside area completely open, as the Victron setup occupies only the right half of the inside bench area. A competent craftsman could open up that curbside area and install a proper sized recliner.

I am an Escape Ambassador and have had the great pleasure to show my E23 to several interested parties that were referred to me by the great sales staff at ETI. Every couple spent a considerable amount of time at the trailer, and in my mind, walked away with a very positive impression. I am lucky in that I can keep my Escape in an RV garage on my property so winter showings are not a problem.
 
And the way to see them is through 'ambassadors' (that get $100 for each showing and $500 if it leads to a sale). So, not sure they will be very objective in their experiences....
I think that you should realize that the ambassador program gives you an opportunity to spend time in an Escape in real time, look at it as much as you like and ask factual questions. Previously folks had to drive long distances to the factory or order sight unseen. Don't look at it as folks trying to give you a hard sell. They're happy and usually saying good things because they're happy Escape owners.

Ron
 
After having 12 non-popup previous campers over the past 25 years we purchased our 2018 5.0 after spending over two hours with an Ambassador couple in early August 2108. We already had money down on an Escape 21', but after leaving the couples camper we made it two blocks and both of us wanted the 5.0 instead.

Aside from the 5.0 met our needs better, we learned to have the rail version of the Andersen hitch allowing us to haul a recumbent trike in the truck bed, and to have a manual awning when camping in heavy rain.

In late September 2018 we attended the Mississippi River Rendezvous. After leaving the event we changed our order to include a u-shaped dinette with split 4" back cushions, and a few complaints about the electric awning not being useful in heavy rain (unless you stick a pole in the middle to prevent water pooling, and lose space where you really want space). We also added 4 USB chargers (one outside, one on each side of the bed, and one underneath the u-shaped dinette).

We ordered our Escape while driving back with our one-and-done trip with the 2014 Lance 1995 we'd purchased the fall before. The Lance was a joke: bathroom door wouldn't close properly, shower curtain that wrapped around you while showering, couldn't have storage under the sink since Lance did not put a shelf there with only exposed water lines and heat duct in the way, the walls were like paper, and it was cold in 25F weather. While our slide didn't fail, many other Lance slides did, and you couldn't sit in the dinette with it in, so it stressed the slide mechanism.

Compared to our 2000 16' Scamp, 2007 17' Casita, and 2003 Bigfoot, the Lance was very, very, poor construction.

Our 2018 Escape 5.0 was trouble free, except for the exploding stove (another story), two bent replaced under Dexter's warranty at no cost to us, including tires, and two sail switches. The fit and finish was excellent! We had it four years, pulling it 44,000 miles down the road (our F150's keep track of the mileage with the umbilical hooked up).

Two years ago, at that point in our lives, and me with a new pacemaker, we wanted a bigger camper than the 5.0, and had waited long enough for the mythical Escape 23'. So we purchased another, but newer, 2016 Bigfoot 25RQ barn find.

The Bigfoot is built like a tank, but weighs 6,500-7,000 pounds loaded, without the front storage that we don't need anyway. It can be pulled with a fully configured F150, but some don't want to pull that much weight, or have a 25' 6" trailer.

If Escape had the 23 available two years ago we would have purchased one, but they didn't, and after adding nearly $7,000 in solar, batteries, inverter, new countertops (ripped out the worthless to us oven/cooktop), two drawers replacing the oven, new Houzer sink, Kohler faucet, 600 watts of 24v panels to the roof, a portable port, butane burner and induction plate, plus other wiring, I'd like to think at 75 I'm done with another different camper.

Aside from the Bigfoot being definitely warmer in 0-10F weather, the only other camper we'd consider is an Escape 23.

We have friends with Airstreams and all are colder than our 5.0 or Bigfoot. It's not "Can you afford an Airstream?" but "Can you afford the constant aluminum upkeep." Our Airstream 16' Bambi decided to rivet leak while on a camping trip. From now on it's solid fiberglass for us!

I have nothing but good to say about Bigfoot and Escape. I really like the 23, but have yet to see one in person. I have one friend in California with #4 Escape 23 and they love it over their previous Escape 21.

Food for thought,

Perry
 
I have done more research on RVs than I care to state (which means sitting on my butt, instead of being active!) Newsflash! ;) There doesn't seem to be a manufacturer without unhappy campers (pun intended)! All of them receive quality complaints. Sometimes it's regarding corporate ownership change, pre-Covid/post Covid construction, poor construction/customer service/warranty repairs. Are the issues improper customer maintenance or poor quality....on and on. What it has come down to, for me, is picking the one that seems like it has the least number of complaints regarding the things that are most important to myself and my husband. We have a Lance 1985, currently, it is our second one (1995 model previously). We have been really happy with both of them, but we would like to try something different this time, and the decision is tough, since we are going into an unknown experience with an RV manufacturer, compared to the known/familiar.

I have not seen as many complaints or bad reviews on Escape trailers, however, there are not as many units out there as others either. And the way to see them is through 'ambassadors' (that get $100 for each showing and $500 if it leads to a sale). So, not sure they will be very objective in their experiences....and since this incentive exists....I'm thinking many customer online reviews (YouTube, etc) are a little skewed, since they would try to encourage others to take a look at their ambassador trailer? Hence, you do not find many bad reviews. Would love to know what others think? Thank you in advance.
I have been asked by so many people about our Escape19 before I even knew about the ambassador program. Whenever I do trailer maintenance in our driveway I get people stopping to ask questions which usually leads to a showing. We frequently get interest and questions at campgrounds, rest stops and gas stations. It's not about the money, I do it because I am a proud owner.

Escape does not sell through a dealer network. Their sales are factory direct and they only recently started displaying at RV shows. The Ambassador program is a cheap advertising budget with a dedicated sales staff of owners. As an experienced RV owner you can appreciate having the ability to customize your purchase and have your trailer built to your specifications.

This forum is not owned or operated by Escape so it is a true source for hearing owner complaints. The main issues are not about the manufacturing and structural components but the appliances and their suppliers. Dometic furnaces, awnings, refrigerators and Suburban cook tops have all been points of failure that are documented in this forum's threads. There are not many discussions about leaks, delamination or rotting floors.

Escape does not sell as many trailers as Lance but there are thousands on the road so a good enough base to identify common issues. The annual owners rally is well attended by 150 plus trailers and is a great place to gauge satisfaction and company commitment to quality and support its also a lot of fun.
 
Between the two of you ambassadors....can you give me your general opinions on the negatives (even if, small) of the Escape, we're considering a 23 for the walk around bed. We are also concerned about the lack of storage outside the trailer.
I can't really say I have any negatives to say about thre trailer. We have had 3 issues with it which I will detail later, but coming from a high mileage stickie (Rpod) the Escape has been a pleasure to use. The things we were looking for in a camper were: full size queen bed we didn't have to crawl over each other to get out of, tandem axles, off grid capability (lithium batteries, solar, inverter, composting toilet), and easy towing. These are the three issues we had:
1. Cracked shower valve set. - This falls squarely on poor workmanship on the part of ETI. They made good by reimbursing me for a new shower valve set and I installed it

2. Sail switch failure on furnace. - This falls on the manufacturer of the furnace. It has nothing to do with ETI. They simply installed the furnace which had a bad sail switch in it.

3. Replacement of both axles - This was self inflicted. For a period of time, we had to shoehorn the 5.0 into a tight space at our previous home. The axles bent as a result of the tight turn and the wheels not being on a forgiving surface and thus bent the spindles. Dexter replaced these, labor included, under warranty.

Aside from the above items. The trailer has performed flawlessly in the two years, 15K miles, we have used it.
 
I'm not an official ambassador as I'm rarely home long enough to arrange formal showings of my 5.0, but I've shown it informally many times. It's been towed close to 40,000 miles in 2+ years of ownership. The only minor negative is that the outside storage is somewhat limited. However, this is easily compensated for by using several storage bins around the hitch in the bed of the truck; the bins do get a bit dusty on the outside on dirt roads, but are otherwise fine. This forum was a blessing to me while I was deciding on a trailer, & is one of the best benefits of owning an Escape.
 
The main complaint on escape or any Rv is the appliances which they have no quality control on. The only issue we have had ( knock on wood ) is with the furnace. 2 sail switches n one board. That and the propane regulator. We have a friend that bought a lancer at the same time we got our 21 back in 2018. It’s already falling apart. They are starting to look at escape trailers now. I’m bending their arms as much as possible lol. One can not go wrong with an escape or a bigfoot trailer depending on how your going to camp
 
We picked up our new 5.0TA in 2015 and have had no appreciable issues in the ~20,000km we've towed it. Sure, I've replaced and upgraded the range vent and above-bed roof vent both due to UV damage. I've done some upgrades like battery and solar disconnect switches and done a bit of customization work. We've had no leaks and nothing has actually broken. We enjoy backwoods travel, don't baby our trailer and it has stood up incredibly. We have friends with a stickie who have spent so much on structural repairs they could have bought an Escape in the first place and had no hassles.

We've shown our trailer to ppl both as part of the ambassador program and regularly in campgrounds, on the street in front of our house, at gas stations and at rest stops. They all get the same opinions.

We spent a great deal of time reading this forum before we ordered our trailer and felt confident we were getting a quality, lightweight and easy to tow product.

We wanted a trailer that would last so we narrowed our search down to fibreglass. Olivers were too expensive, Bigfoot were too heavy and it seemed Escape suited us better than Scamp or Casita. Plus we are super happy with our choice of a 5th wheel.

To see Escape trailers outside of the ambassador program look in the Rallies forum here and attend a fibreglass trailer rally. Owners are usually happy to show you their trailers and you can get non-paid opinions. You'll likely see several brands of trailer as well.
 

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