UPDATE - 19' with 3" frame (April 3 2018) - Escape Trailer Owners Community

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Old 04-03-2018, 12:02 PM   #1
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UPDATE - 19' with 3" frame (April 3 2018)

Concerning those customers with a 19' trailer with 3" frame (2009-2014).

Regarding the recent finding of a 19' with a crack in the frame rails, we are again looking into this issue. The original upgrade was primarily designed to strengthen the welded joint on the corner of the frame.

We have now contracted a company that specializes in this field to perform a stress analysis on that particular chassis and design a solution to further strengthen the hitch/chassis. Once we have this information we will be contacting all owners effected.

If your contact information has changed since we were last in touch, please email your current information to info@escapetrailer.com

As we cannot determine when it happened or what caused this latest frame crack, please inspect your chassis in and around the front stabilizer jacks prior to travelling.

Reace
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Old 04-03-2018, 12:10 PM   #2
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Reace, thanks for yet again being so pro-active and responsive to customers problems. This is one of the many things that makes ETI a special company to most of us!
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Old 04-03-2018, 08:51 PM   #3
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I will second that Reace, you really make an effort, and it is much appreciated. Your considerate and responsible approach to problems like this frame issue is one of the reasons I and my wife are confident and happy to be dealing with ETI.

Thanks very much also for clarifying the T1 issue on the other thread. It is very nice to know that dealing with T1 steel will not be one of the challenges we could face with our new trailer in the long term.
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Old 04-04-2018, 07:11 AM   #4
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I can't figure out how to get a reply to this, so here goes again
We own a 2011 19' Escape, bought 3rd hand. It definitely has the 3" frame with welded 'bend'. We will need the kit to do the rear. mailing address:

I will have the welding done here. Thank you for paying such close attention to your customers needs, even at second or third hand. You make a great product!
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Old 04-04-2018, 07:17 AM   #5
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Bill have you contacted ETI directly
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Old 04-04-2018, 07:22 AM   #6
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I have sent a p/m to the op and temp deleted the personal info.....and forwarded to ETI
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Old 04-04-2018, 08:30 AM   #7
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Escape's attention to customers and quality are primary reasons we plan to purchase one for retirement travel. The layout of their 5.0TA is exactly what we're looking for as well, so that helps.

It won't be long (I hope).

Frank
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Old 04-04-2018, 10:35 AM   #8
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thanks Rease! I am happy to be an ETI customer and happy that you stand so strongly behind your product. We had to travel a few days away from the trailer and now I remember what I hate about hotels and restaurant food! Can't wait to get back to RVin'!

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Old 04-04-2018, 10:54 AM   #9
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Originally Posted by flatpick View Post
..... and now I remember what I hate about hotels and restaurant food!
No kidding, eh! While I have enjoyed hotels to some degree at times, I always miss the amenities and convenience of what our trailers offer. I smile at the fact there are many out there that think we are suffering while roughing it.
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Old 04-04-2018, 11:03 AM   #10
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Originally Posted by frank_a View Post
Escape's attention to customers and quality are primary reasons we plan to purchase one for retirement travel. The layout of their 5.0TA is exactly what we're looking for as well, so that helps.

It won't be long (I hope).

Frank
I hope you have a long , healthy and fun retirement no matter where life leads you
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