I've heard/read about how good the customer service is at Escape. And I've had some very prompt replies on a couple requests for information (and t-shirts).
Well, I sent a basic information request via the Escape webpage at 8am this morning and got a response from Tammy at 2:30 this afternoon. This was on a Sunday for crying out loud. Not exactly life or death question either. All I was asking about was the height of a 19 with AC. The answer is 8'-10" btw.
This is a different kind of company indeed.