Good sign. - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Me | General Topics > General Escape
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-17-2016, 10:41 PM   #1
Senior Member
 
Jimrules's Avatar
 
Join Date: Sep 2015
Location: Monona, Wisconsin
Trailer: 2017 19' "Hardley" 2015 Grand Cherokee diesel
Posts: 263
Good sign.

I've heard/read about how good the customer service is at Escape. And I've had some very prompt replies on a couple requests for information (and t-shirts).
Well, I sent a basic information request via the Escape webpage at 8am this morning and got a response from Tammy at 2:30 this afternoon. This was on a Sunday for crying out loud. Not exactly life or death question either. All I was asking about was the height of a 19 with AC. The answer is 8'-10" btw.
This is a different kind of company indeed.
__________________

Jimrules is offline   Reply With Quote
Old 01-18-2016, 01:14 AM   #2
Senior Member
 
rbryan4's Avatar
 
Join Date: Jun 2014
Location: San Antonio, Texas
Trailer: 2015 19 "Past Tents", 2015 F150 Ecoboost
Posts: 7,580
Just another reason why Escapes are a smart choice Jim.

Your forum details say you're deciding between a 17 and 19. My best advice is to echo what was told me at the time: see them for yourself and sit in them awhile. There's no way to tell which is the right choice without an in person look. Either a factory visit or a referral.
__________________

__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
rbryan4 is offline   Reply With Quote
Old 01-18-2016, 01:19 AM   #3
Commercial Member
 
tractors1's Avatar
 
Join Date: Apr 2014
Location: Hillsboro, Oregon
Trailer: 2014 Escape 21 - "Felicity"
Posts: 2,325
Quote:
Originally Posted by Jimrules View Post
I've heard/read about how good the customer service is at Escape. And I've had some very prompt replies on a couple requests for information (and t-shirts).
Well, I sent a basic information request via the Escape webpage at 8am this morning and got a response from Tammy at 2:30 this afternoon. This was on a Sunday for crying out loud. Not exactly life or death question either. All I was asking about was the height of a 19 with AC. The answer is 8'-10" btw.
This is a different kind of company indeed.
Very true - that's how I wound up here after trying to get all 5 manufacturers of fiberglass trailers in the USA to work with me on a specialized bed design for medical reasons to no avail.
__________________
Charlie Y

Need custom storage to your design? Don't drill holes!
www.RVWidgetWorks.com
tractors1 is offline   Reply With Quote
Old 01-18-2016, 06:19 AM   #4
Senior Member
 
kstock11's Avatar
 
Join Date: Mar 2013
Location: Asheville, North Carolina
Trailer: 2014 Escape 19
Posts: 670
Quote:
Originally Posted by Jimrules View Post
I've heard/read about how good the customer service is at Escape. And I've had some very prompt replies on a couple requests for information (and t-shirts).
Well, I sent a basic information request via the Escape webpage at 8am this morning and got a response from Tammy at 2:30 this afternoon. This was on a Sunday for crying out loud. Not exactly life or death question either. All I was asking about was the height of a 19 with AC. The answer is 8'-10" btw.
This is a different kind of company indeed.
I've always felt that Escape had raving fans instead of satisfied customers. We've had our 19 for 1-1/2 years and have nothing but good things to say about the trailer and the company that built it and stands behind it. Good luck with your decision.
__________________
Kevin
Thanks to the interstate highway system, it is now possible to travel across the country from coast to coast without seeing anything - Charles Kuralt
kstock11 is offline   Reply With Quote
Old 01-18-2016, 07:29 AM   #5
Senior Member
 
Jimrules's Avatar
 
Join Date: Sep 2015
Location: Monona, Wisconsin
Trailer: 2017 19' "Hardley" 2015 Grand Cherokee diesel
Posts: 263
[QUOTE=
Your forum details say you're deciding between a 17 and 19. My best advice is to echo what was told me at the time: see them for yourself and sit in them awhile. There's no way to tell which is the right choice without an in person look. Either a factory visit or a referral.[/QUOTE]

Thanks to the wonderful owners at last years Mississippi River Rendezvous we were able to see examples of all the current Escape offerings. At the time we quickly settled on a 17b. It was perfect, small but comfy, light to tow, and would fit in our garage with a "minor" door change. We've been scouring the forums ever since and practically have a completed build sheet already.
Then I casually mentioned to my wife how I found out that the owners of the 17 we toured were planing to buy a 21 and BOOM, she has full blown 2 foot-itis. I think I've been infected too. I can't even argue the points she's making. (It looks like we can get the19 will fit in the garage too.) So now it's back into the archives for more research. Wish me luck.

For reference we used to tent camp off my Motorcycle, and now we pull a small tent trailer with it. So anything hard sided (especially with a bathroom) is a huge step up. Given the current state of my back, shoulders, knees and at least ten more years of construction work ahead of me, the motorcycle camping days are numbered.
Jimrules is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Virginia Campgrounds

Reviews provided by



All times are GMT -5. The time now is 07:57 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.