Warranty Registration Frustration - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Me | General Topics > General Escape
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 11-04-2016, 11:34 AM   #1
Site Team
 
cpaharley2008's Avatar
 
Join Date: Jun 2010
Location: York, Pennsylvania
Trailer: 2019 2ndG Escape 21'LE DejaView pulled by 2014 Ram Hemi/8sp
Posts: 15,725
Warranty Registration Frustration

There has to be a better way. Seems like every time I go to register a new product with Dometic there is an issue. Either the Model # does not exist or the serial number does not match. With the a/c these # are located under the roof top shroud and Escape filled them in, guess what, they do not match. I myself wrote down the refrigerator model and serial number, again no match. I give up.....
Perhaps if Dometic would print these numbers on labels that one can affix to their warranty card, this would eliminate these problems.
__________________

__________________
Jim
The two most important days in your life are the day you were born and the day you find out why………..Mark Twain
cpaharley2008 is offline   Reply With Quote
Old 11-04-2016, 12:01 PM   #2
Senior Member
 
Join Date: Feb 2016
Location: Area 51, New Mexico
Trailer: pondering.....
Posts: 728
Quote:
Originally Posted by cpaharley2008 View Post
There has to be a better way. Seems like every time I go to register a new product with Dometic there is an issue. Either the Model # does not exist or the serial number does not match. With the a/c these # are located under the roof top shroud and Escape filled them in, guess what, they do not match. I myself wrote down the refrigerator model and serial number, again no match. I give up.....
Perhaps if Dometic would print these numbers on labels that one can affix to their warranty card, this would eliminate these problems.
so are you saying that with regard to the Dometic AC the serial# and model# as labeled by the manufacturer are no longer visible once the AC is mounted on the roof?
__________________

freespirit is offline   Reply With Quote
Old 11-04-2016, 12:58 PM   #3
Site Team
 
cpaharley2008's Avatar
 
Join Date: Jun 2010
Location: York, Pennsylvania
Trailer: 2019 2ndG Escape 21'LE DejaView pulled by 2014 Ram Hemi/8sp
Posts: 15,725
that is what their website says, Escape filled the info in but the website would not take it. I finally called and spoke with someone who was able to drop a number and get the a/c and refer registered.
__________________
Jim
The two most important days in your life are the day you were born and the day you find out why………..Mark Twain
cpaharley2008 is offline   Reply With Quote
Old 11-04-2016, 03:34 PM   #4
Senior Member
 
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 10,154
I wouldn't expect a label for an air conditioner to be visible with the shroud in place; it should be on the chassis of the appliance, not the shroud which is routinely damaged and replaced.

Dometic refrigerators have a clear label inside which shows the required information. One challenge is that the model code (e.g. RM2454) is not the product or "manufacturer" number (a nine-digit number in mine), and there is also a serial number (probably an eight-digit number). This issue may also apply to other types of Dometic product.
Brian B-P is offline   Reply With Quote
Old 11-04-2016, 04:06 PM   #5
Senior Member
 
gbaglo's Avatar
 
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B - "Toad". '08 Toyota RAV4 V6
Posts: 11,837
A picture of a fridge label is worth nine words.
Note: this one made in Sweden.
Attached Images
File Type: jpg fridge label.jpg (70.5 KB, 30 views)
__________________
2009 Escape 17B "Toad"
2008 Toyota RAV4 V6 Sport
North Vancouver, British Columbia

What happens to the hole when the cheese is gone?
- Bertolt Brecht
gbaglo is offline   Reply With Quote
Old 11-04-2016, 06:06 PM   #6
Site Team
 
cpaharley2008's Avatar
 
Join Date: Jun 2010
Location: York, Pennsylvania
Trailer: 2019 2ndG Escape 21'LE DejaView pulled by 2014 Ram Hemi/8sp
Posts: 15,725
Here is what the website says
https://www.edometic.com/h.nsf/model...g_location.pdf
See#3 and #4
__________________

__________________
Jim
The two most important days in your life are the day you were born and the day you find out why………..Mark Twain
cpaharley2008 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Escape Trailer Industries or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 05:54 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.