Originally Posted by Donna D.
The good old days of trouble shooting guides started with:
1. Is it plugged in?
Now we ask or tell:
2. Clear the cache
3. What upgrades were done recently on your device?
and on and on.
My IT person always had a number 4. Did you check the loose nut behind the keyboard? I actually saw someone pick up the keyboard and look when she was talking to them one day.