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Old 01-29-2017, 02:10 AM   #1
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Orientation times?

Does anyone know if there are set times for Orientations? I thought I received an email from ETI saying there were 3 times during the day, but I can't seem to find it.
Thanks!
Brenda
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Old 01-29-2017, 06:31 AM   #2
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Does anyone know if there are set times for Orientations? I thought I received an email from ETI saying there were 3 times during the day, but I can't seem to find it.
Thanks!
Brenda
Got this from ETI:

We offer three orientations a day:

Monday Friday

8:00am US or Canadian Customers
11:00am US or Canadian Customers
2:00pm Canadian Customers ONLY
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Old 01-29-2017, 12:43 PM   #3
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Yes, the lines at Customs can sometimes get long so they have schedules also.
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Old 01-29-2017, 01:35 PM   #4
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ETI also needs to give Customs 24 hour notice of when they're bringing a trailer across, according to what happened when I got an email from them (on a Tuesday) stating the trailer would be ready the following day. Good thing I wasn't ready to go that quickly, without any advance notice! Between that 24 hour notice, waiting to find out what the driver's schedule was and all that, I picked it up on a Friday. And that turned out to really be a great day, as it was Black Friday and nobody was on the highway or wanting to cross the border, compared to other crossings.

I did think it was rather strange they said I could pick it up the following day when notice (as far as I know) hadn't been given to Customs. I've always wondered if I could have picked it up that Wednesday. Oh well, no biggie, I got it, it's here and all that.
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Old 01-30-2017, 01:41 AM   #5
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Thanks for the info, Stephen 99.

Luckily, I don't have to worry about customs.

How far ahead to people usually book their orientation? I had been considering going the third week in Feb, and Tammy told me several weeks ago that that week was already filling up. Hate to book too far ahead and have to cancel because of weather, but I'm currently thinking around Mar 10. I suppose I should be calling them soon?
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Old 01-30-2017, 01:47 AM   #6
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I would book orientation for the day you pick up so that it is all fresh in your mind. Prior to that, I'd view the Escape orientation video so you can ask the right questions.

http://escapetrailer.com/orientation-video/
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Old 01-30-2017, 07:37 AM   #7
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Just to throw something else in the mix, if you're planning to come through Oregon on I-5, there's a possibility we're going to have snow this week. Still too many unknowns. It could be nothing, a little something or a big fat mess. I know everyone traveling pays attention to TripCheck, etc.

Forecasters: Snow possible for Willamette Valley floor later this week | KATU
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Old 01-31-2017, 02:35 AM   #8
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Sorry, Glenn, I don't think I worded my question very well. What I meant was, how far ahead do most people book orientation/pickup to get the day they want, and not find that it's already booked?
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Old 01-31-2017, 12:32 PM   #9
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Quote:
Originally Posted by blhvet View Post
How far ahead to people usually book their orientation? I had been considering going the third week in Feb, and Tammy told me several weeks ago that that week was already filling up. Hate to book too far ahead and have to cancel because of weather, but I'm currently thinking around Mar 10. I suppose I should be calling them soon?
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Originally Posted by blhvet View Post
Sorry, Glenn, I don't think I worded my question very well. What I meant was, how far ahead do most people book orientation/pickup to get the day they want, and not find that it's already booked?
We booked our original orientation date (Dec 14th) several months in advance as that day worked really well for us, with Dirk coming back from his cruise a day earlier. They never did say that was too far in advance. Then, when the trailer was ready earlier, it didn't seem to be a problem. I'd asked for either that Thursday/Friday (Thanksgiving - US/Black Friday) when I was told the trailer was ready much earlier than expected. Not many people getting it that Friday, as the guy giving it to me said I was the only one that morning, so I could take as long as I wanted.

With that said, I would book right now for the date you want. Hopefully it'll work out. I'm sure they're well used to dates getting moved around due to weather or other situations, as they know many owners are coming from far away and the timing can't always be controlled.

And if they're upping production, that means more folks wanting orientations each day. Maybe they'll eventually be able to do two people/trailers in the same time slot as they'll have room to do so. One Canadian and one US. Or two drivers available.
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Old 01-31-2017, 12:45 PM   #10
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Said it before, but I'll say it again. Don't take pictures and don't shoot video during the orientation. Just pay attention. There is already a comprehensive video on the Escape site. I'd make a point to watch it prior to orientation.
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