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Old 04-23-2015, 06:57 PM   #1
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Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
Another Example of Escape Customer Service

Those of you who've followed our thread about our maiden voyage know that our 2 door fridge began beeping about 3 or 4 days in to our trip home. The beeping supposedly means the door isn't closed, even though ours was. Eventually at Reace's suggestion we unplugged the refrigerator light which silenced the alarm.

Here we are at the Bluebonnet Rally and I mentioned to Reace the other night that I still needed to get the fridge light switch replaced. That is a call to Dometic and taking the trailer to an authorized service center, probably having to leave the trailer there for several days, etc. Reace said he would come up with something and then we dropped it because the priority at the time was the whiskey, and not the fridge.

This morning I went over to the Shower House and when I returned my wife informed me that Reace had stopped by and switched out the fridge light assembly. We now have a fridge light and no beeping. What a great guy and a great company. So glad, once again, that we chose an Escape.
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