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Old 07-08-2019, 08:18 AM   #1
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ETI QC policy

I'm due to pick up my new 21 on Aug 13. I would like to take off right away for parts unknown but am thinking I should stay close by for a day or two exercising the various systems.

Does anyone have a handle on how thoroughly ETI does their QC?

IE: Has the fridge been checked for cooling in all 3 modes? Have all 120v and 12v outlets been tested for power. Do the brakes lock the wheels? You get the idea.

I read about the water pump staying on. Easy fix but that would seem to indicate no water was in the tank so the system was not checked.

The last trailer I bought was a 2002 Holiday Rambler ( I keep'em forever) I got hooked up and was in the process of finding the best setting for the brake controller and surprise. No brakes! The culprit was a faulty crimp in the 7 pin brake wire at the box. The brakes could not possibly have been checked.

I've been reading posts here since I ordered and am confidant ETI does a good job so don't expect any real problems but wanted to hear from others about their experience with ETI's QC level.
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Old 07-08-2019, 09:00 AM   #2
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I would seriously consider finding a campsite near Sumas and go through a complete checklist on your trailer before heading off. Escape doesn't test "everything" but will resolve any problems you discover. A short trip back over the border should take care of any problems that crop up.
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Old 07-08-2019, 09:01 AM   #3
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I have never worried with either of my Escape trailers, just took off with them with the thought that if any problem arose I would deal with it. Nothing really happened with either trailer.

I did find a couple wee things on both trailers, but fortunately ones that I could easily fix as needed. A couple relied on parts replacement and either Escape or the equipment manufacturer supplied those parts. Just a couple wee items from Escape and a new air conditioner from Dometic.

I have heard from friends way worse issues with their new purchasers from other companies.

You certainly could spend the first night or two not far from Chilliwack, just in case. There is some nice country around there.
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Old 07-08-2019, 09:22 AM   #4
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I had my first 2 Escapes delivered, no issues and picked up my last 2 at Chilliwack and left town within hours, again no issues. I doubt they check the operation of refer on all 3 power sources, just electric or propane, I'm sure they test the stove and furnace for operation as well as pump and awning. If you want to stay close, your choice, but not necessary. I do not recommend using 12v for refer operation.
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Old 07-08-2019, 09:35 AM   #5
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My first night of trailer ownership was spent within 20 miles of Sumas. I'm glad I did. I was absolutely exhausted at orientation and pickup. Burned every bit of adrenaline I had because I was so flippin' excited. Too, although I had towed a bumper pull trailer many years and many miles, I had never hooked up and towed a 5th wheel.

I'd suggest planning an extra day or two into your travels plans. I did and I'm glad. Good luck!
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Old 07-08-2019, 10:28 AM   #6
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The issues we encountered with both our new Casita and Escape were not evident at pick up but showed up days / weeks / months later
IE Both trailers leaked but the leaks didn’t show up until the first heavy rain
IE Faulty wiring issues showed up later when loads were applied to the receptacles
( They tested OK )
Our problems with the windows , furnace , water pump , lighting , EMS , range hood , paneling / trim , screen door , faucets , hitch , etc did not show up till a couple of weeks / months later
These issues could not be caught , even with a thorough inspection at pickup or even in the first days of use , that’s why you have a warranty
Many issues require a simple fix so I wouldn’t be overly concerned .
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Old 07-08-2019, 10:57 AM   #7
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Although I trust ETI mistakes do happen. So I agree with Donna and others...find a camping spot reasonably nearby and check things out. If something does crop up you'll be glad you did. If not, no harm done. We camped for two days in Hope, BC., which we enjoyed.
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Old 07-08-2019, 11:22 AM   #8
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The QC issues surrounding the propane tank installation have been well documented. Be sure the threaded rod securing the tanks is properly installed and that the heads of the screws that secure the propane tank holder to the frame have not been stripped off and that the rubber propane hose is not chafing against the tank holder.
Check during orientation.

All of the above were observed on my delivered 21.

Fixable but issues that should simply not happen.

Besides that, nothing worth noting.
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Old 07-08-2019, 12:16 PM   #9
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If it were me, I'd plan on spending enough time in the area where I could bring it back for repairs after going through everything in a campground. If you pick up say on a Friday, they may be closed till Monday, which would be the 1st chance to get it fixed. If it's a weekday then you could bring it back the next day, get whatever fixed, and head out. Hopefully there'd be nothing to fix, but it'd be worth 1 or so nights local to go through everything. ETI does not give you the chance to do it at the factory before heading cross border. Might be rare that something is bad, but it does happen.


Takes me about an hour to go through everything before I head out on a trip. That's really all the time you need, with hookups.
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Old 07-08-2019, 12:32 PM   #10
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Hi 75thRanger,

We just picked up our new 21 in April. We are very impressed with the great quality and QC of ETI, but as Donna suggests, if you have the time to spend a night or two near the factory the day you pick it up, then we recommend it. We suggest trying everything out for hours or a day with full hook ups, and then for hours or a day without any hook ups. Worked well for us.

We had 2 small issues (with faucet and fridge) that showed up the 2nd day and since we were close by, ETI asked us to come back and within hours, all were corrected. Great service! Very professional.

Another potential bonus to staying local the first night or 2 is the possibility of unexpected camaraderie with other new Escapees in your campground. We stayed at the Lynden KOA. We totally underestimated how beneficial that turned out to be. We stayed 3 nights and bumped into 3 other brand new Escapees. Not only it is fun to meet other Newbies, we helped each other with things like, torquing our lug nuts, setting up our Anderson hitch, etc. We called it the Lynden Rookie Rally. Again, not something you can plan on, but could be the 'cherry on top' of it all. Good luck and enjoy!
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