Originally Posted by Donna D.
I didn't mean to shut down this conversation with my post. I just wanted to clear up some of the suppositions folks have about Scamps. I've found it usually revolves around the floor....
I do not mean to rant about new Scamp trailers, but I think that people who come here looking to make decisions on purchases of a new trailer deserve to hear all they can about their potential purchase.
Donna, for me, as a purchaser of a new Scamp, it was much more than just the floor. (But then there are many stories on Scamp discussion groups about replacing floors.) My entire experience with the people now running Scamp made me quite angry, and I am a pretty slow to anger old retired guy!
I agree that it comes down to cost, but some things are just not worth saving money on. I used to be a shop foreman at a small manufacturing plant and understand cost tradeoff, but I also know that a goal should always be product improvement. I made all the following suggestions to Scamp and was met with total disinterest. As you say, they can sell every one they make. Unfortunately that seems to have led to no interest in improvement.
What is the cost difference between using OSB board (a material not appropriate for wet) vs marine grade plywood on the floor? Not a significant amount on a product that costs as much as a trailer. Why not at least offer it as an option? Our Scamp had the fresh water mounted inside on top of that OSB and in humid weather the tank would sweat so much that water pooled under our sink - soaking everything under there. Why not at least put an inexpensive plastic pan under the tank with a drain pipe thru the floor? Whoever mounted the wood cabinets in ours used screws that were about 3/4" too long and the sharp ends of all of them protruded into the cabinets. I called and asked Scamp and the only reply I got was that I should just cut the ends of the screws off. When I climbed under the Scamp to check out everything, I found the the hole cut into the OSB board for the toilet drain pipe was far larger than the pipe and was just raw OSB edges with no caulk or sealant of any type.
The buying experience with Tammy and Reace was almost surreal in how much they care about customer satisfaction. I asked Tammy so many questions and changes to what options we wanted as I learned more and more - and she was ALWAYS wonderfully accommodating. She helped with paying in US dollars and made great recommendations about options. Unknown to us, the day we could arrive to pick up our trailer was a Canadian holiday - but Tammy and Reace came in to get us into our trailer that day. With the few minor problems we have had with the Escape, Reace has gone to extremes to make sure that they are solved for us. I could not ask for better customer service than I have received on every aspect of pre and post sales with our Escape.
For us, the difference in our experiences with the Scamp vs Escape are like night and day. A couple in a campground who had recently purchased a new Scamp said that they shared too many similarities with our poor experience. The day they were leaving they came over and said that they were starting an Escape purchase saving plan as soon as they got home.