Awning motor out at 12 1/2 months old: Out of stock

[George and Linda]

Just retrieved the 10/2/2020 21NE from local RV Service shop. The motor on the Carefree (LOL) Siesta 13’5” 9500E awning from Dometic needs to be replaced.
The warranty had expired only days before we discovered problem with awning operation.
Local shop attempted to order new motor from Dometic. The motors are out of stock and RV Service Shop can not place an order for one until they restock them. They said they have been having a difficult time getting parts, especially awning parts.
Sent note to ETI with hope they may be able to get one for us.
Ironically, when we bought it from original owner and I spotted power awning I thought “That’s going to be trouble.”

[Centex]

Originally Posted by George and Linda

.... The warranty had expired only days before we discovered problem with awning operation....Ironically, when we bought it from original owner ...

Just FYI, Dometic's warranty only applies to the original retail purchaser, so the timing was moot in that regard for you.

But yeah, a bummer it failed so young, even more so with the replacement parts situation

[tdf-texas]

Originally Posted by George and Linda

Just retrieved the 10/2/2020 21NE from local RV Service shop. The motor on the Carefree (LOL) Siesta 13’5” 9500E awning from Dometic needs to be replaced.
The warranty had expired only days before we discovered problem with awning operation.
Local shop attempted to order new motor from Dometic. The motors are out of stock and RV Service Shop can not place an order for one until they restock them. They said they have been having a difficult time getting parts, especially awning parts.
Sent note to ETI with hope they may be able to get one for us.
Ironically, when we bought it from original owner and I spotted power awning I thought “That’s going to be trouble.”

Just something that you might want to check. On my trailer, the power to the electric awning was run in common with the range top vent fan and light, the outside light, and a 12v outlet all on one 14 gauge circuit.

The awning is suppose to be on a dedicated fused 15a circuit. That makes sense as running the range vent fan and the awning motor at the same time is too much current for that circuit. High current leads to high voltage drop and low voltage at the motor which shortens the motor's life.

From 9500E installation manual...
"Connection to power supply MUST be on a separate (15 A) circuit.
Power supply MUST provide a minimum of 11 Vdc at awning motor for correct awning operation."

I ran a separate 12 gauge wire pair to the awning and landed it on a spare 15 amp fuse.

[rubicon327]

Originally Posted by George and Linda

The motor on the Carefree (LOL) Siesta 13’5” 9500E awning from Dometic needs to be replaced.

There is the Carefree (of Colorado) Fiesta manual awning and the Dometic 9500E electric as far as I understand. If someone tells me Dometic has bought Carefree there is no hope for the RV industry!

[George and Linda]

Thanks for that tip. I will check it out for sure.