a little disappointing

[caheaton]

When I was working on my build, Escape was very responsive, usually answering my emailed questions the same day or the next morning at the latest.



Now, after signing my build sheet I have a question about delivery (trying to pick a date after the build date for delivery, but have a couple of questions before I fix the date). I've sent my question to 3 different emails (delivery, info and just today resent it to the sales email I'd used previously). So far, nothing....dead silence. Not even a receipt acknowledgement.....it's been a week so far and I'm still waiting.


I hope this isn't a preview of how it's going to be....

[MrLynn]

Pick up the phone and call.

[caheaton]

I will if I don't get a reply, but do prefer email for the paper trail (just in case, it's always served me well over the years to have answers in writing in all matters related to business).

[Mike G]

I can appreciate your feeling a bit miffed! One never knows, maybe the person who handles that end of things is out sick or something. But it can be unsettling.

[claude6543]

I have had the same experience recently. Waited days, without any reply. Turns out my emails went straight into their spam folder

So my advice is to just book a phone call.

[Ian and Sue]

Originally Posted by MrLynn

Pick up the phone and call.

Follow up the phone call with an email stating what was said. During the phone call get acknowledgement that you will be sending an email, proper address and that they will respond. There is your written record.