Warranty Issue

[Brian B-P]

Originally Posted by WaltP

I wrote back and got the following response.

Unfortunately the warranty only covers defects in materials and workmanship supplied by and attributable to ETI’s manufacturing and assembly of the RV.
On page 3 of the warranty it states what is not covered by the limited warranty – Equipment, products, components, appliances, or accessories not manufactured by ETI.

My naivite I guess. I wasn't aware that ETI did not stand behind anything beyond the shell and cabinets.

The reason that this works out is that those components are covered by their own warranties. As various owners have reported, ETI often helps owners get warranty assistance from component manufacturers.

Originally Posted by WaltP

But I think this in part is a result of the company sale. Earlier, when I had failures in the water heater and converter I worked with Reace and he provided me with the necessary modules to replace the defective parts, even though they were not "manufactured by ETI". I gather I was very fortunate those more major problems occurred prior to the sale.
This is only one instance I recognize, but it sure implies ETI is no longer a customer oriented firm.

Walt

The warranty has not changed with the ownership change; components were not covered by the ETI warranty previously. The degree of assistance from ETI probably varies with the individual staff member handling the request; my guess is that this is a larger factor than company ownership.