Furnace change on Escape 21 a shocker - Page 9 - Escape Trailer Owners Community

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Old 02-12-2015, 12:42 PM   #81
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Hello all,

As usual, we are always listening. The first mock up of the drawer cabinet is obviously not being well received. Tonite I did a quick rebuild of the cabinet with everything tightened up and by raising the counter three inches, I was able to get two drawers in above the furnace. Tomorrow I will order new drawers and a new, slightly wider trim ring for the furnace grill to match the drawer width.

To address the concerns of placement, the wheel well is below the furnace so it can't be lowered and the rear seats would need to be raised 4" for it to fit there. The new design has definitely been a challenge to make work and we, along with many other manufacturers have expressed our disappointment with Atwood on the new grill design. The new furnace itself is really a giant leap forward as it has been completely redesigned. The 8012 was introduced in 1980...it was definitely ready for an overhaul. To bad they didn't spend any time on the grill. The stock grill that comes with it has a second larger black trim ring that made it look even worse. We swapped it out with a door trim ring to help with aesthetics. I may look to see if I can find a paint that will work on the grill.

Hopefully in the next day or so I will have the new doors and can show the new mock up.

Reace
Overall the new furnace sounds like a plus. As with so much in life, 'the Devil is in the details!' Good to know that ETI is aware and working on a positive outcome..
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Old 02-12-2015, 01:41 PM   #82
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Hello Everyone,


I will start by asking for your patience.


Yesterday, we began emailing our customers notifying them of the furnace change and the response for the available options was not received very well. Reace and the crew spent yesterday trying to come up with different options for placement. By the end of the day we had it narrowed down to two different ideas; one or two drawers.


After a long night and some sleep Reace is working on a couple of new ideas. However, this will require a day or two of 'testing' before we can confirm anything. I know it is difficult to wait however, we are hoping to have a solution to this issue shortly that will accommodate everyone's concerns.


Again, we thank you for your patience.


Tammy
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Old 02-12-2015, 01:55 PM   #83
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As always, Reace and Tammy are striving for raving fans instead of "just" satisfied customers. Exactly the reason we bought an Escape instead of "just another" trailer from another manufacturer.
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Old 02-12-2015, 02:09 PM   #84
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Reace & Tammy please take the time you need. I'm just so happy you're taking our concerns into account and looking into other options that do sound viable. I continue to be so impressed with Escape Trailers. Thank you again.
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Old 02-12-2015, 02:52 PM   #85
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Thank you Tammy. I appreciated Reace explaining the ins and outs of the furnace issue and was already satisfied with his being able to find space for one of the two drawers. I can imagine how much pressure this puts on you, as it is obvious how much you care about us all. You two are amazing. I will wait for Reace to work things out.

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Old 02-12-2015, 03:14 PM   #86
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Received an email today from Tammy,today.For me I'm not as quick to jump.Personally I would prefer the NEW ONE.More fuel efficient,quieter,too name but a few ++++'s.So if your one of the one's getting the new & want the older version.Let me no & i'll contact Tammy.Give me all your particulars,my 21 goes into production on the 20 feb.
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Old 02-12-2015, 04:22 PM   #87
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Quote:
Originally Posted by reace View Post
Hello Everyone,


I will start by asking for your patience.


Yesterday, we began emailing our customers notifying them of the furnace change and the response for the available options was not received very well. Reace and the crew spent yesterday trying to come up with different options for placement. By the end of the day we had it narrowed down to two different ideas; one or two drawers.


After a long night and some sleep Reace is working on a couple of new ideas. However, this will require a day or two of 'testing' before we can confirm anything. I know it is difficult to wait however, we are hoping to have a solution to this issue shortly that will accommodate everyone's concerns.


Again, we thank you for your patience.


Tammy
Wow, what a wonderful company. Do you think you'd ever get this kind of consideration from one of those mass producers whose quality is suspect on most everything they produce? I think not!!
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Old 02-12-2015, 04:36 PM   #88
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Received an email today from Tammy,today.For me I'm not as quick to jump.Personally I would prefer the NEW ONE.More fuel efficient,quieter,too name but a few ++++'s.
I think in time most will think just like you. For some awaiting production, it was already set in their minds how things would be, and they just have to come to accept it. I think we all do the same with many things.
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Old 02-12-2015, 05:38 PM   #89
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I think in time most will think just like you. For some awaiting production, it was already set in their minds how things would be, and they just have to come to accept it. I think we all do the same with many things.
As one who is awaiting production (our 17 is due in Sept.), my thoughts are generally "Oh! good! I get the latest and greatest, and most refined, iteration of the build." I can only imagine what changes will occur before this summer.
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Old 02-12-2015, 06:13 PM   #90
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As one who is awaiting production (our 17 is due in Sept.), my thoughts are generally "Oh! good! I get the latest and greatest, and most refined, iteration of the build." I can only imagine what changes will occur before this summer.
And that, is a good attitude in my opinion.
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