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Old 09-22-2015, 11:30 PM   #11
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Originally Posted by dbailey View Post
Myron, it looks legit... I got one as well. The bad email address looks like a typo. The domain name as it is in the email isn't registered to anybody, so it can't be an intentional misdirection. And a reverse phone number lookup shows that the 604 number does belong to Escape Trailer Industries.

I am disappointed by this. The fridge, the solar panels, and now this. Wouldn't be as big a deal if I was local, but this shows the disadvantages of buying from a small non-local company.

And I gotta ask... 3 issues like this in short order? Typical? Bad luck? Or are they pushing too many boundaries too hard and too fast?
When did you pick up your trailer ? Ours was Nov 14 , 2013 . We have the 4 in frame . Just wondering ? Pat
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Old 09-22-2015, 11:43 PM   #12
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Ours was manufactured early in 2013 -- not sure exactly since I bought it off the lot. It is a 3" frame.
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Old 09-22-2015, 11:52 PM   #13
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You wish it didn't happen, but I know of a lot of new farm grain trailers that were recalled last fall for reinforcement of the frames. And the farmers were told not to use them even though it was the middle of the harvest. Loren
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Old 09-23-2015, 12:08 AM   #14
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3" Frame Recall on 15', 17' & 19' Escape Trailers
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Old 09-23-2015, 12:12 AM   #15
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Just in case anyone is still confused about the Escape phone number - an area code for Chilliwack is 604 (the only one available there when Escape Trailer Industries started), and the only other area code which Escape uses is for toll-free calls. There's nothing wrong with the phone number in the notice.

(Fixed wording as per Bruce's point re. other area codes)
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Old 09-23-2015, 12:26 AM   #16
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Not entirely true Brian.

778 and 236 are valid in the province also. Whether ETI has a new number is not something I know. 236 area code is new to me though.

https://en.m.wikipedia.org/wiki/Area_codes_778_and_236
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Old 09-23-2015, 12:42 AM   #17
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Time for ETI to call in the Profit? Marcus Melonis would give 'em an earful probably. Their back-end support is lacking IMHO, and recently got a reply from no doubt the same person responsible for the above problem with grammar. Not good for the rep piece.
It's Marcus Lemonis.
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Old 09-23-2015, 02:17 AM   #18
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Ours was manufactured early in 2013 -- not sure exactly since Ibought it off the lot. It is a 3" frame.
We we lucky on this one I guess . At least it is caught and it will get fixed . Sorry you have to worry about this . Pat
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Old 09-23-2015, 06:45 AM   #19
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Originally Posted by Patandlinda View Post
When did you pick up your trailer ? Ours was Nov 14 , 2013 . We have the 4 in frame . Just wondering ? Pat
If my memory is correct, I remember Escape switching to 4" frame material for the 19' at the time that they started making the 21' trailer. Mine was built in late November, December of 2013 and I expect to find 4" material when I go out to where it is stored and measure it.
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Old 09-23-2015, 08:18 AM   #20
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You are right, Kevin. All 21's have 4" frames. The other trailers converted over the next while.
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