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Old 08-29-2016, 08:15 PM   #21
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Originally Posted by jennykatz View Post
We really didn't have a choice .we signed up 4/1/16 and got a Jan 4th date . We told ETI we would like to be moved up if possible ? Within a month or so we got moved up to Dec and then Nov 8th ? I guess there were some cancellations ? I've told Tammy the sooner the better .Our build sheet is done and it's all paid for . (snip) Jim
Posts like this were driving me nuts, as I was wondering how you and at least one other person were getting their trailers earlier when we ordered before they did. Well, I finally got around to writing ETI about it and found out why. Even though we had stated an earlier date would be fine, that information was not transferred over to our build sheet when we changed from a 2016 to a 2017 style.

Tammy did say that we would have only moved up two weeks, so I still don't understand how you can be moved up 2 months and they said we wouldn't have. I'm going to ask for further clarification about that. Ours was paid for long before you even ordered, as well as the build sheet getting turned in.

I do appreciate her acknowledging that they screwed up. But, I'm still frustrated about it. (And it's nothing against the lucky ones getting theirs earlier, so no worries there that you might develop strange flat tires on your way home through Seattle after your pick up. )
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Old 08-29-2016, 09:27 PM   #22
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It is good to keep in mind that this is a privately held company and their manufacturing processes and decisions are not really subject to public scrutiny or debate.
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Old 08-29-2016, 10:13 PM   #23
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They have not necessarily moved people up according to date ordered. Always seemed like a random thing, to me anyway. (We declined an earlier date by many months. They used to really move people up a lot in some cases.) When they sell a trailer, for instance, there is no reason to sell to the first person they hear from. They can sell to someone they know, someone who wants a lot of options added, someone who has had an Escape previously, or any other reason they want. It is their company. Of course, anyone can complain about anything and maybe they don't want to look unfair and would prefer to look consistent. But it is their decision as to when they do what. They don't owe anyone an earlier trailer in order just because they asked who is interested in getting theirs earlier. But, of course, you know all of that!
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Old 08-29-2016, 10:17 PM   #24
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Well, that's a really weird comment to make, KarenH. I've commented before that I was frustrated over this situation and others had some suggestions on why that happened. Now the reason is known and it wasn't what others had suggested.

And it's not like everything else involved in the trailers has been discussed and talked about in great detail on this forum. Many of them multiple times.

To quote from their site (which means it's not a great secret and it's out in the open)

"Our production schedule is filled in a sequential order ..."

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Old 08-29-2016, 10:28 PM   #25
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Laura, you will likely get your trailer earlier now. And I know you will be ecstatic.

The reason they say that the schedule is filled in sequential order is because they did not do that for years. We could look at the exact schedule of what dates they were manufacturing what model and pick any date in the future, leaving many unfilled dates. (Guess what, lots of folks skipped January, February, March. There were winter sales of $1000 off. Note that the last opening of orders started with January dates.) They obviously decided that that way of doing things was not as good as sequential. That has nothing to do with moving people up. But you will probably be moved now.
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Old 08-29-2016, 10:30 PM   #26
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Karen is right, ETI is a privately held company and can do as they see fit just like any other privately held company can.
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Old 08-29-2016, 10:48 PM   #27
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OK. Color me confused. We just placed an order two weeks ago. Will our trailer look like the pictures on the website? If jot, how do we find out what we have ordered?
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Old 08-29-2016, 11:00 PM   #28
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Originally Posted by dmdunca44 View Post
OK. Color me confused. We just placed an order two weeks ago. Will our trailer look like the pictures on the website? If jot, how do we find out what we have ordered?
What model did you order and when will it be ready? If we don't know how much you know and what exactly you are looking at, then it makes it difficult for us to answer. The difference between what you see in any photos and what you will get is probably not much but then that may depend entirely upon you! Congrats on the order!
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Old 08-29-2016, 11:01 PM   #29
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Originally Posted by KarenH View Post
It is good to keep in mind that this is a privately held company and their manufacturing processes and decisions are not really subject to public scrutiny or debate.
Absolutely. Well put.

Glad you said this, I am tired of being called snotty for like comments.
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Old 08-29-2016, 11:03 PM   #30
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Originally Posted by float5 View Post
What model did you order and when will it be ready? If we don't know how much you know and what exactly you are looking at, then it makes it difficult for us to answer. The difference between what you see in any photos and what you will get is probably not much but then that may depend entirely upon you! Congrats on the order!
We ordered the Escape 19. Our delivery date is Aug 27. All we know are the pictures on the website and a personal visit to the factory 2 years ago.
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