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Old 10-26-2017, 11:30 PM   #31
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Any update on how you made out?
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Old 10-27-2017, 07:48 PM   #32
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Quote:
Originally Posted by Sowen23 View Post
Any update on how you made out?
Thanks for the reminder! Been busy getting ready and selling at Christmas craft shows. Zipped out today and took some photos.

Okay, here's the situation. Turns out we *never* would have gotten the awning adjusted correctly since we *also* had to adjust the motor thingie on the awning against the side of the trailer (first 2 photos). It had slid over (forget which way), which we weren't aware of. Reace added some screws to keep it from sliding over (so it probably slid to the outside since that's where the screws are).

I would strongly advise *everyone* with the new awning to do the same, just in case the same thing happens to you. I don't know if ETI added this screw later on and since we were one of the early 2nd Gen trailers, we didn't get it due to them not knowing it was needed. Or what. Just look at yours to see if you have it and if not, add it. It's the screw up at the top of the motor, not the lower one.

Ignore the black marks next to the screws in the photos as Reace said Dometic put them there. ETI didn't, nor have we. We do plan to remove those marks and put in our own.

So, once the motor thingie was adjusted correctly, they were able to adjust the outside part (on the awning area that sticks out - yeah, real technical, I know). As well as the remote, which wouldn't have been able to get reset correctly until the awning was going in and out correctly. It was staying in programmable mode (I think that's what Reace said, but I could be remembering incorrectly after this much time).

I'm glad ETI was able to look at the trailer quickly and figured out what was wrong. I was there for several hours and they had lots of rigs in that day. Chatted with another couple that was getting some work done, as well as a couple that were there to get their new 21. And another couple that were thinking of getting one. Even got to show off the trailer once they brought it back (the gals wanted to see the custom additions) and everyone admired the cat decals (even Reace). And the tire cover!

Heck if I know when I'll be able to use the awning. I hope to take the trailer out one more time, but we'll see.
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Old 10-27-2017, 08:14 PM   #33
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Some more info on the awning regarding rain concerns. ETI sent this to me this morning:

"A llittle more information on the electric awning. The awning is supposed to have a rain dumping system however, in our opinion it does not work. Which is why we have created a decal advising customers to close the awning when not in use avoiding damage if the rain pools. Dometic is aware of this problem and is working on the adjustment of the awning."
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