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Old 09-29-2014, 02:07 PM   #71
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Thanks, Brian.

So all those who have recently joined the discussion.....how many of you have contacted Dometic to express your concerns, whether you own one of these fridges or whether you may have one on order in a future Escape? Phone numbers are available in the original post.

Thanks for getting back to us Mel. If they had to draw in several people to answer your questions, you're getting some attention at least.
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Old 09-29-2014, 02:29 PM   #72
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Originally Posted by singletracker View Post
Okay. If the compressor refers are so much better, why aren't they used instead of the Dometics?

Is there a cost issue? Will the Nova Kool fit through the door? Is there a downside to compressor units that would explain why they are not the standard?
The problem with the compressor refrigerators is the dependence on electricity. If you dry camp for any length of time with low angle winter sun & cloudy conditions, the amount of battery capacity necessary to see you through the lack of solar recharging can be significant. Most of the users of compressor refrigerators end up doubling the battery & solar panels they need to operate the rest of their RV, or rely on a generator to recharge the batteries. If the 62 amp hours per day quote from hotfishtacos is accurate, that would be quite a load on even a couple of panels & the standard battery supplied by Escape. Even a pair of 6 volt batteries would be hard pressed to provide more than a couple of days without significant sun. I have seen lower figures for some compressor refrigerators that would be more realistic.

I'm sure there are exceptions, but a propane powered refrigerator does have the advantage that it can operate for weeks or even a month on a tank of propane. Of course, it they can't get cool enough such as the new Dometics, that is another problem.
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Old 09-29-2014, 05:07 PM   #73
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So just a word from the original poster.....this is all great information, which I hope will be of value when you call Dometic to express your concerns. For all those who are experiencing difficulty with these fridges, I hope you will call. And for all those contemplating one of these fridges in a future build, why not call Dometic to express your concern and ask them what they are doing to address these problems? We've been extremely fortunate to have Reace, as a manufacture, to lead the charge on this, but there is also power in numbers from consumers and potential consumers. Thank you for considering this approach.
Well I had a few minutes and called Dometic and indicated that I was having a trailer built and understood there was a problem with their model RML 8555. After back and forth with a supervisor I was told "in a hot area such as Arizona or Texas you need to go with a bigger fridge".

Needless to say I am not impressed with Dometic.

Doug
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Old 09-29-2014, 05:11 PM   #74
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Good grief!!!
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Old 09-29-2014, 05:33 PM   #75
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Well I had a few minutes and called Dometic and indicated that I was having a trailer built and understood there was a problem with their model RML 8555. After back and forth with a supervisor I was told "in a hot area such as Arizona or Texas you need to go with a bigger fridge".

Needless to say I am not impressed with Dometic.

Doug
Yes, I ran into the same ignorance several times. The size of the fridge makes no difference. It's frustrating when they don't even know how their products work.
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Old 09-29-2014, 05:37 PM   #76
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Originally Posted by PGDriver View Post
Well I had a few minutes and called Dometic and indicated that I was having a trailer built and understood there was a problem with their model RML 8555. After back and forth with a supervisor I was told "in a hot area such as Arizona or Texas you need to go with a bigger fridge".

Needless to say I am not impressed with Dometic.

Doug
That doesn't even make sense. I have a call into them now (my second) waiting for a return call or email from them. I'll mention your result when I hear from them or call next....
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Old 09-29-2014, 06:28 PM   #77
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Yeah, that is so wrong. You obviously were talking to some clerical person, and not a real tech, well educated in their systems. Heck, I don'at have one of these fridges, but I am tempted to call and raise hell with them, so maybe somehow, someone there would clue in that this issue needs to be addressed.
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Old 09-29-2014, 07:00 PM   #78
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Please do!

It would have been interesting to ask the Dometic person exactly which model he/she would recommend for Texas.
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Old 09-29-2014, 07:17 PM   #79
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Just out of curiosity (as I don't have a problem with my little refer), I Googled the subject matter and up popped a few European forums where RVers were complaining of the same, same problems with Dometic and other brands when traveling to Spain and other warmer climes. So I doesn't appear that the issue is resolved over there either, even with their different refer classes.
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Old 09-29-2014, 07:23 PM   #80
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It sounds like Dometic is one of those companies that puts a "shield" person between the public & their engineers. I suppose it is useful to avoid wasting time, but I often wonder what effect the tactic has on customer relations. It always makes me furious to know the answer to a question is probably sitting at a desk a few feet away from the person on the phone.
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