I am a recent owner of a 21C. During our first extended camping trip, we encounter two issues which I required ETI's help. The first concerned the fresh water pump not shutting off when we were dry camping at altitude. We had limited cell service but I was able to contact Dustin. Dustin responded to my call that day.
The second issue was with the EMS which occurred once we were on 120volt service. Once again, I contacted Dustin who responded immediately.
Both issues were quick fixes once Dustin explained the issue. I am very satisfied with my experience with Dustin and ETI.
I have had no issues with our second Escape received in June, but I will say Escape was excellent to deal with during the planning, build and delivery.
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Had 2 Escapes, 17b, 19, went back to a pop up that fit in the garage. 2018 Coachman Clipper RBST HW AFrame