Happened to me, twice. Advice at factory - Possible electric was left on and tank empty, burns out element (haven't determined for sure). Same with the gas, but trips breaker at heater outside. Make sure it is off inside and water in it. Then hit Reset on back of heater, turn on inside switch, check for burn sound. I thought I had reset it and tried again with gas first time, which still failed. Reset after getting home and worked fine. 2nd failure just followed procedure mentioned and worked fine.
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