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Old 09-25-2015, 10:36 AM   #71
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3" Frame Recall on 15', 17' & 19' Escape Trailers

A few thoughts on this recall. Though it doesn't affect us, I can sense the frustration of many who have to have this fix done, especially those far from ETI. I had a similar experience with our Tundra truck, where a recall to remedy frame corrosion took a bit of time and effort on my part. I wouldn't hesitate to buy another Toyota and were I in the market for a trailer I wouldn't hesitate to buy an Escape again. Reece and Tammy really do look after their customers and I speak from personal experience.

Bob K
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Old 09-25-2015, 11:27 AM   #72
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3" Frame Recall on 15', 17' & 19' Escape Trailers

I agree Bob. It doesn't affect us either, but it's a bit of a pain for those who are affected.

My only concern would be the $50 compensation. You'd be hard pressed to get any welding shop in my area to do even a simple repair like this for under $100 - and it would probably be more.
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Old 09-25-2015, 11:39 AM   #73
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The fact that this situation has been noted, action taken with a remedy, and an offer to do the repair, or at least compensate most of the costs, should been seen as a positive thing.

In the big picture, it is a minor inconvenience with possibly a very small cost attached, in order to have the piece of mind that a potentially terrible situation has been averted. Folks should be very happy with this.
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Old 09-25-2015, 11:47 AM   #74
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The fact that this situation has been noted, action taken with a fix, and an offer to do the repair, or at least compensate most of the costs, should been seen as a positive thing.

In the big picture, it is a minor inconvenience with possibly a very small cost attached, in order to have the piece of mind that a potentially terrible situation has been averted. Folks should be very happy with this.
Hi: Jim Bennett... Though not affected with a 5.0TA I couldn't agree more. I have been affected by Ford only issuing a TSB rather than a recall on our Focus Transmission.
Reace chose to do the right thing!!! Kudos to ETI!!! Alf
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Old 09-25-2015, 11:52 AM   #75
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Having come from a welding background if the customer were to pull up with the trailer and hand me the package of plates to be welded on. I would fit, mark the edges for a quick past with the grinder for a clean surface, slide a piece of tin above the welding area, tack and weld, remove the slag then with a can of black spray paint which welding shops all have give it a quick spray.

Now even if I would have been required to trim a little spray foam this whole operation could be done in 30 minutes. That said I do understand why some shops charge a 1 hour minimum.

Now the rant portion of my post. What I don't understand is the problem people have with the $60.00 allowance. If the bill comes to $70.00, $80.00 or more you pay it and move on. Your trailer is fixed, nothing bad has happened to you and you can head off camping again.

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Old 09-25-2015, 11:56 AM   #76
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In our case, we're a 2-day drive from ETI and I'd rather not take a chance and drive it there. As someone pointed out, the frame would likely be fine but if there were any issues on the way related to the frame and we knew about it, our insurance would probably be void. That leaves us with only one option, getting it repaired here. I've checked with the more reputable welding shops here and the $50 won't begin to cover the cost. One of the shops actually refused to do the work for fear of damaging the trailer in the process.

So, we're in a bit of a quandary. I know we have to get the work done. We're just not sure how that's gonna happen. Plus, our 19 is in winter storage so nothing will get done until next spring anyway, hopefully in time for the rally.

Doug
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Old 09-25-2015, 11:57 AM   #77
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I do feel sorry for people who have to inspect it and may find cracks. I spoke with a person selling an older Escape who's ad said 'cracked frame repaired' and he said the fiberglass body had to be lifted off the frame to properly weld and strengthen the joint. It was distorted and cracked so it was too late to just add a stiffener.

To me, the repair (like the solar panel kit) looks more like a Band-Aid then a 'fix'. Time will tell.

Thankful to have a 4" frame and I appreciate ETI made that change. We love our 19'!
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Old 09-25-2015, 12:09 PM   #78
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Plus, our 19 is in winter storage so nothing will get done until next spring anyway, hopefully in time for the rally.

Doug
It has to be Doug, the rally would not be the same without you guys.
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Old 09-25-2015, 01:25 PM   #79
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In the big picture, it is a minor inconvenience with possibly a very small cost attached, in order to have the piece of mind that a potentially terrible situation has been averted. Folks should be very happy with this.
I don't disagree with you Jim, and I'm relieved that we have a 4" frame so we're not affected anyway. Perhaps it's the use of the word 'recall'. That usually connotes that the repair is done at no cost to the consumer. Of course, in a company that uses dealers, like your car, they don't have to worry about overcharging because the repair in recall is done at a dealer with like parts and identical costs involved. And of course, Escape has to set a limit somewhere, since some shops charge way more than others.

You don't have to convince me that Escape's customer service is stellar, and even if I were affected, this would not alter my opinion that Reace and his crew are outstanding.
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Old 09-25-2015, 02:05 PM   #80
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As someone who has been waiting for over two months for replacement airbags to arrive for TWO cars involved in this airbag fiasco, we truly appreciate a company that takes a proactive role in resolving issues. Maybe ETI's solution isn't perfect, but at least they have one readily available.
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