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08-06-2020, 02:12 PM
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#1
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Junior Member
Join Date: Jul 2020
Location: Omaha, Nebraska
Trailer: 2020 Escape 5.0
Posts: 9
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Ugly Liner Ripple
We received our brand new 5.0 last week and were so excited. Unfortunately the liner above the door has a 2 foot ripple and there is also a 6 inch ripple near the foot of the bed on the wall. We contacted Escape and were surprised to have them say “too bad, that happens sometimes”. Has any one else had this type of problem and lack of response? Most importantly, any ideas how to fix Escapes attitude and the ripple?
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08-06-2020, 02:15 PM
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#2
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Suggest you post pix.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-06-2020, 02:23 PM
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#3
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Senior Member
Join Date: Apr 2017
Location: DFW, Texas
Trailer: 2018 21 Sept 7 2018
Posts: 1,073
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That’s so unlike ETI who at ETI told you “ too bad, that happens sometimes”. I would of thought they would have suggestion on how to correct these 2 ripples
David
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08-06-2020, 02:38 PM
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#4
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Senior Member
Join Date: Sep 2013
Location: Ventura County, California
Trailer: 2013 19 Escape
Posts: 7,203
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Quote:
Originally Posted by Haystack
We received our brand new 5.0 last week and were so excited. Unfortunately the liner above the door has a 2 foot ripple and there is also a 6 inch ripple near the foot of the bed on the wall. We contacted Escape and were surprised to have them say “too bad, that happens sometimes”. Has any one else had this type of problem and lack of response? Most importantly, any ideas how to fix Escapes attitude and the ripple?
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Can you post a few pictures ? Pat
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08-06-2020, 02:57 PM
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#5
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Senior Member
Join Date: Mar 2013
Location: North of Danbury, Wisconsin
Trailer: 2018 Escape 21C
Posts: 3,033
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Since you live approx 1800 miles from Chiliwack BC and Escape apparently doesn’t consider it to be an issue, you have two choices , live with it or try fixing it yourself .
For me it’s been easier and less frustrating to just fix the problems myself and go on to more important / productive endeavors but it took me awhile to figure that out .
Thankfully it is only cosmetic and not a major problem that denies you the use of your trailer
Good luck and I hope you get it fixed to your satisfaction!
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08-06-2020, 03:11 PM
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#6
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Senior Member
Join Date: Sep 2013
Location: Ventura County, California
Trailer: 2013 19 Escape
Posts: 7,203
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Quote:
Originally Posted by steve dunham
Since you live approx 1800 miles from Chiliwack BC and Escape apparently doesn’t consider it to be an issue, you have two choices , live with it or try fixing it yourself .
For me it’s been easier and less frustrating to just fix the problems myself and go on to more important / productive endeavors but it took me awhile to figure that out .
Thankfully it is only cosmetic and not a major problem that denies you the use of your trailer
Good luck and I hope you get it fixed to your satisfaction!
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Steve I also am in that camp but where is the warranty ? It is a new expensive trailer . This is getting to be you bought and we took the money to the bank, so tough . Would really like to see some pictures though first . Maybe it is no big deal or ? Pat
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08-06-2020, 03:33 PM
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#7
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Senior Member
Join Date: Sep 2009
Location: Southwick, Massachusetts
Trailer: None, sold my 2014 5.0TA
Posts: 7,124
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Without pictures, it didn't happen.
__________________
Happy Motoring
Bob
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08-06-2020, 03:34 PM
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#8
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Quote:
Originally Posted by padlin
Without pictures, it didn't happen.
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Agreed.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-06-2020, 03:53 PM
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#9
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Senior Member
Join Date: Mar 2013
Location: North of Danbury, Wisconsin
Trailer: 2018 Escape 21C
Posts: 3,033
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Quote:
Originally Posted by padlin
Without pictures, it didn't happen.
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I find that statement rather insulting . The OP made a statement and I have no reason to question her honesty .
If you wish to encourage participation in this forum that’s not the way to accomplish your goal IMHO
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08-06-2020, 03:59 PM
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#10
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Senior Member
Join Date: Mar 2013
Location: North of Danbury, Wisconsin
Trailer: 2018 Escape 21C
Posts: 3,033
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Quote:
Originally Posted by Patandlinda
Steve I also am in that camp but where is the warranty ? It is a new expensive trailer . This is getting to be you bought and we took the money to the bank, so tough . Would really like to see some pictures though first . Maybe it is no big deal or ? Pat
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I was not dismissing Escape from their responsibility under the warranty !
I was only being practical .
The notion that one has to prove her statement by posting a picture just strikes me as wrong.
Whether I think it is a major or minor issue has no value or bearing on the Validity of the OP’s statement
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08-06-2020, 04:04 PM
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#11
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Quote:
Originally Posted by steve dunham
Whether I think it is a major or minor issue has no value or bearing for the OP
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It has a bearing for everybody else who is reading this thread. I want to see for myself before I start posting my opinion on what can or should be done.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-06-2020, 04:41 PM
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#12
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Senior Member
Join Date: Oct 2008
Location: St. Thomas not BVI., Ontario
Trailer: 2014 Escape 5.0TA / 2016 Ram Eco Diesel 4X4
Posts: 8,034
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Quote:
Originally Posted by gbaglo
It has a bearing for everybody else who is reading this thread. I want to see for myself before I start posting my opinion on what can or should be done.
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Hi: gbaglo... I'm sorry... but I have to agree with you!!! Did the OP send pic's to ETI?
In certain lights the ceiling of our trailer looks very mottled from the double insulation under the liner!!! I'd need to see pic's before passing judgement on theirs. Alf
escape artist N.S. of Lake Erie
__________________
Quote Bugs Bunny..."Don't take life too seriously, none of us get out of it ALIVE"!!!
'16 Ram Eco D. 4X4 Laramie Longhorn CC & '14 Escape 5.0TA
St.Thomas (Not the Virgin Islands) Ontario
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08-06-2020, 06:45 PM
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#13
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Member
Join Date: Jul 2019
Location: PNW, British Columbia
Trailer: 2013 - 19
Posts: 87
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Maybe it happens maybe it doesn’t. Let’s see a picture as it may tell more of the story
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08-06-2020, 07:27 PM
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#14
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Senior Member
Join Date: Sep 2014
Location: Ventura County, California
Trailer: 2015 Escape 17A
Posts: 2,344
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Maybe that review of how to take and post photos is in order? Anyone have it handy?
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08-06-2020, 07:31 PM
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#15
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Quote:
Originally Posted by dfandrews
Maybe that review of how to take and post photos is in order? Anyone have it handy?
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Go here:
https://www.escapeforum.org/forums/f...otos-9057.html
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-06-2020, 07:45 PM
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#16
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Junior Member
Join Date: Jul 2020
Location: Omaha, Nebraska
Trailer: 2020 Escape 5.0
Posts: 9
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Ripple picture
Here is the ripple picture
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08-06-2020, 07:54 PM
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#17
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Junior Member
Join Date: Jul 2020
Location: Omaha, Nebraska
Trailer: 2020 Escape 5.0
Posts: 9
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Ripple picture
Ripple picture
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08-06-2020, 07:59 PM
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#18
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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I would say you have an issue and would expect ETI to take care of it under warranty. Send your pix on to Karl and report back.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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08-06-2020, 08:59 PM
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#19
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Senior Member
Join Date: Sep 2013
Location: SLO County, California
Trailer: 2014 Escape 21C 2019 Expedition
Posts: 5,207
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An issue for sure, yet ETI has always exempted "cosmetic" problems. We- and others have had a defect in the fiberglass around the door. Didn't have it on our 17. Their response wasn't "too bad"- it was "unfortunately this sometimes happens and there is nothing that can be done". Kinda same as too bad- just a little more polite. Outcome is same: live with it.
With the headliner, it can be fixed, and am sure there would be a better chance of it being done if it was by ETI. We had gaps at corners and seeing light above the headboard area of bed due to defect and they did fix when we brought it back just before two year mark.
The OP's defect shows a defect in ETI QC as it is so obvious.
__________________
"We gotta get as far away as we can!"
- Russell Casse, Independence Day
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08-06-2020, 09:01 PM
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#20
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Senior Member
Join Date: May 2013
Location: Delta, British Columbia
Trailer: 2017 Escape Trailer 21
Posts: 127
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This happened to my brother inlaw also. Escape said to bring it it and they would fix it. The repair job was not great. They were unhappy but did not want to drive it back a second time. It was under 6 months old at the time. When you buy new you should get a trailer that has passed quality check.
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