3" Frame Recall on 15', 17' & 19' Escape Trailers - Escape Trailer Owners Community

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Old 09-22-2015, 10:38 PM   #1
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3" Frame Recall on 15', 17' & 19' Escape Trailers

September 22, 2015


To Whom it May Concern,

Escape Trailer Industries is announcing a recall on the trailer frames manufactured for the 15’, 17’, and 19’ Escape Travel Trailers between 2009 and 2014. This recall pertains to all 3” frames with a welded joint where the A-frame meets the chassis rails. (Please see Fig A.)

CONCERN
Certain trailer frames may have been manufactured with a weak weld at the joint where the A-frame joins to the chassis rails. Prolonged flexing on a weak joint can cause a failure at this point.

SOLUTION
An additional mending plate is required to strengthen the joint on the 15’, 17’ and 19’ Escape Trailer Frames. The 19’ Escape will also require two additional attachment points installed to bolt the body to the frame. (Please see Fig B. and C.)

There are two options to have this issue corrected:

1). Contact Escape Trailer Industries in Chilliwack at warranty@escapetrailer.com to set up an appointment. Repairs will be available by appointment only.

Or

2). Escape Trailer Industries will ship all required hardware and instructions to the address provided by the customer. Escape Trailer Industries will reimburse the customer as per the Compensation Guidelines below.

COMPENSATION

If Escape Trailer Industries performs the work, there is no charge to the customer.
If a third party welding shop is used, Escape Trailer Industries will pay up to $100 CDN or US, to have this repair fixed. Please note this will take approximately 30 minutes to complete.

INSTRUCTIONS for WARRANTY REPAIR AND COMPENSATION

If your trailer frame is included with this recall:
1). Please respond to this email providing Escape Trailer Industries with your current mailing address.
2). State your intention as to whether Escape Trailer Industries will be completing the repair or if you will be having the repair completed locally.
3). If you would like the repair completed locally we will ship the mending plates with instructions directly to you.
4). Once you have received the mending plate you will make the necessary arrangements to have the mending plates installed as per the provided instructions.
5). Once the work has been completed, please have the repair company contact Escape Trailer Industries and we will provide them with a credit card to process the $100 CDN or US.

Or

Provide Escape Trailer Industries with a copy of the invoice and we will reimburse you $100 CDN or US. Please note Escape Trailer Industries is not responsible for bank fees.

Please note we will be contacting all customers by email and by post. We apologize for any inconvenience this may cause. Please feel free to forward any other questions you may have.
Sincerely,

Escape Trailer Industries
Tel 604 703 1650/Fax 604 703 1651
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Old 09-22-2015, 10:42 PM   #2
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Photos of frame recall.
Attached Images
File Type: jpg Frame drawing.jpg (168.9 KB, 149 views)
File Type: jpg 001.jpg (176.8 KB, 208 views)
File Type: jpg 002.jpg (172.1 KB, 209 views)
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Old 09-22-2015, 10:43 PM   #3
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Thanks Reace.
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Old 09-22-2015, 11:08 PM   #4
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Hello everyone,

I am very sorry to inconvenience you with this recall.

For most of 2014, the 19' trailers were built with a 4" frame and about mid year the 15' and 17' trailers were also changed to a 4" frame. We have included all of the 2014 owners in this recall just to make sure we don't miss anyone.

If in your travels you happen across other Escape Trailer owners, would you please pass along this frame recall information.

There are approximately 700 trailers affected by this recall.

Thank you for your patience on this...

Reace
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Old 09-22-2015, 11:17 PM   #5
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Thanks, Reace. I will contact our buyers and this is the reason why anyone buying a trailer even long out of warranty should provide the company with their contact information. Quite a few people here have used Escapes. In fact, that included us!
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Old 09-22-2015, 11:18 PM   #6
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Reace
No, Thank You for the excellent product and your continued willingness to stand behind it.
Most owners realize there are some recalls and safety fixes on many products produced today. By providing the repair plate and even paying for its installation, you have once again shown that Escape Trailers and its owners are a class act. The new solar, 12V outlets, surge protector and other work you did for us in June is all working great and we are enjoying it.
Dave and Rita Smith
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Old 09-23-2015, 12:27 AM   #7
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Reace, can you provide the serial numbers (last three digits of the VIN) for the range of trailers affected? It could be the easiest way to check a particular trailer.
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Old 09-23-2015, 12:46 AM   #8
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Quote:
Originally Posted by Brian B-P View Post
Reace, can you provide the serial numbers (last three digits of the VIN) for the range of trailers affected? It could be the easiest way to check a particular trailer.
Reading is a wonderful ability..15’, 17’, and 19’ Escape Travel Trailers between 2009 and 2014. This recall pertains to all 3” frames

So parsing this out : ALL 15',17',19' Escape Travel Trailers Made between the years 2009 and 2014 Mid year with 3" (Inch) frames are involved. Then you look at the pictures and they show the frame and the repair. So you look at your title, yep it matches size and year. Ok now get a tape measure and measure your frame yep it is 3" so with that information you now know your trailer is involved. Then contact ETI and work out repair. There is no need to dig through all the paper work for vin information just read the post it is faster. Pretty easy really.

Cypher
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Old 09-23-2015, 01:00 AM   #9
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Originally Posted by Cypherian View Post
Pretty easy really.

Cypher
Wow, I knew you was a fart smeller.
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Old 09-23-2015, 01:02 AM   #10
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Quote:
Originally Posted by Cypherian View Post
2014 Mid year with 3" (Inch) frames are involved.
Cypher
Not quite mid-year, ours was made in April 2014 and has the 4" frame.

Ron
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