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06-14-2020, 02:20 PM
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#1
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Junior Member
Join Date: Dec 2016
Location: Conifer, Colorado
Trailer: 2017 5.0 TA
Posts: 8
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LED lights in dinette
We had a dinette LED light go out in our 5.0, I called Escape parts and service but Justin hasn't gotten back to me. Anyone know who the lights manufacturer is.
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06-14-2020, 02:37 PM
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#2
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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If you pull any other light cover off you should get the manufacturer. I just replaced the stock lights some some new thin lights with a small on/off indicator. Very pleased with them..
https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1
__________________
Jim
Sometime life gets in the way of living.......
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06-15-2020, 07:18 AM
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#4
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Senior Member
Join Date: Nov 2015
Location: Baytown, Texas
Trailer: 2017 21' Escape - upgraded version
Posts: 2,697
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Quote:
Originally Posted by S&SDowdy
We had a dinette LED light go out in our 5.0, I called Escape parts and service but Justin hasn't gotten back to me. Anyone know who the lights manufacturer is.
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Sunlink.
https://www.ebay.com/itm/RV-12-VOLT-....c100047.m2108
__________________
Normal people believe that if it ain't broke, don't fix it.
Engineers believe in fixing it so that it never breaks.
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06-15-2020, 07:23 AM
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#5
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Senior Member
Join Date: Jul 2014
Location: Tampa Bay Area, Florida
Trailer: 2015 Escape 5.0TA (Little Elsie) Extensively Personalized
Posts: 2,976
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Quote:
Originally Posted by cpaharley2008
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Jim, I’m kinda curious why a light would have an on/off indicator. I mean, it’s either on or off. If the LED “dies,” there will be no light no matter what position the switch is in.
__________________
What a long strange trip it’s been!
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06-15-2020, 07:28 AM
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#6
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Junior Member
Join Date: Jul 2016
Location: Simi Valley, California
Trailer: 2006 Casita Now 2017 Escape 19
Posts: 19
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look at trailer mods 5/25 2020 for my fix on my 2017 ...19 ft
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06-15-2020, 08:22 AM
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#7
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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Quote:
Originally Posted by C&G in FL
Jim, I’m kinda curious why a light would have an on/off indicator. I mean, it’s either on or off. If the LED “dies,” there will be no light no matter what position the switch is in.
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The led indicator is adjacent to the switch, so at night you aim for the led to turn the switch on....similar to an illuminated toggle switch.
__________________
Jim
Sometime life gets in the way of living.......
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06-18-2020, 08:06 AM
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#8
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Senior Member
Join Date: Sep 2015
Location: Ravena, New York
Trailer: Getting a 21NE early next year
Posts: 291
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Quote:
Originally Posted by S&SDowdy
We had a dinette LED light go out in our 5.0, I called Escape parts and service but Justin hasn't gotten back to me. Anyone know who the lights manufacturer is.
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What is it with this guy Justin? I hear nothing good about him!
Frank
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06-18-2020, 08:20 AM
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#9
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Senior Member
Join Date: Mar 2013
Location: North of Danbury, Wisconsin
Trailer: 2018 Escape 21C
Posts: 3,033
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Quote:
Originally Posted by frank_a
What is it with this guy Justin? I hear nothing good about him!
Frank
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We had an issue with our tank level sensors . Justin answered my E-Mails and sent me the parts I needed . Dave , his predecessor was good but he didn’t always promptly return phone calls or E-Mails
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06-18-2020, 08:21 AM
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#10
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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Frank,
Until you have traveled out to Chilliwack and seen the Escape operation it may not be good to cast disparaging words. You may have to rely upon Justin for help one day. A lot of business in Canada is still in lock down mode, unlike here in the states. There is only a skeleton crew in the office as most employees are off site until restrictions are lifted. There is a 3 hour time change and office hours have been minimized, thus phones calls may go unanswered. Emails are probably the best way to contact staff. The op's 2017 unit is out of warranty and they are just trying to find out who the manufacturer is. It is very simple to pull another light and get the manufacturer. Escape must have a half dozen light sources and may not what which specific ones were installed in 2017. Some questions may go unanswered unless the owner tries to get th info themselves to another forum member speaks up, so complaining is not helpful. I'm sure there is is a priority list of which calls need responses before others.
__________________
Jim
Sometime life gets in the way of living.......
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06-18-2020, 09:16 AM
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#11
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Senior Member
Join Date: Sep 2015
Location: Ravena, New York
Trailer: Getting a 21NE early next year
Posts: 291
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Quote:
Originally Posted by cpaharley2008
Frank,
Until you have traveled out to Chilliwack and seen the Escape operation it may not be good to cast disparaging words. You may have to rely upon Justin for help one day. A lot of business in Canada is still in lock down mode, unlike here in the states. There is only a skeleton crew in the office as most employees are off site until restrictions are lifted. There is a 3 hour time change and office hours have been minimized, thus phones calls may go unanswered. Emails are probably the best way to contact staff. The op's 2017 unit is out of warranty and they are just trying to find out who the manufacturer is. It is very simple to pull another light and get the manufacturer. Escape must have a half dozen light sources and may not what which specific ones were installed in 2017. Some questions may go unanswered unless the owner tries to get th info themselves to another forum member speaks up, so complaining is not helpful. I'm sure there is is a priority list of which calls need responses before others.
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Well Jim, the pandemic is worse in NYS than any other place in the U.S. From Wikipedia (regarding the pandemic in NYS): "As of June 17, 2020, there have been 3.1 million tests, 385,100 confirmed cases, and 24,629 deaths. New York has the highest number of confirmed cases of any state in the United States, with three times as many cases as California (the state with the third-most cases) and five times that of neighboring Pennsylvania (which has the sixth-most). By April 10, New York had more confirmed cases than any other country besides its own."
My wife works at home, as does one of my sons, and probably will till at least the end of the year. Very similar to the rest of the state. Schools will probably be closed till the end of the year. Gail answers all her calls and emails, as does our youngest son. So is the pandemic as bad in BC as it is here? All I have to compare Justin to is my wife and son. Other service folks I deal with for stuff I bought for the hot rod I'm building are right on the spot, though better via phone. So who can I compare Justin to? Is it just me that sees all these comments about no return emails or calls? Maybe I'm dreaming.
And I certainly don't mean to be disrespectful, that's the problem with putting stuff in text!
Enjoy your day.
Frank
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06-18-2020, 10:42 AM
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#12
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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It might help if you addressed Dustin properly, not calling him Justin.
Dustin Dionne, Parts and Service
Escape Trailer Industries Ltd.
43851 Industrial Way
Chilliwack, BC, V2R 4L2
Tel: 604- 703-1650 Ext: 118 Toll Free: 1-855-703-1650
Fax: 604-703-1651 Email: partsandservice@escapetrailer.com
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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06-18-2020, 10:45 AM
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#13
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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Good catch there Glenn...............I thought perhaps my memory of Dave and Dustin was incorrect.........
__________________
Jim
Sometime life gets in the way of living.......
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06-18-2020, 11:04 AM
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#14
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Senior Member
Join Date: Sep 2015
Location: Ravena, New York
Trailer: Getting a 21NE early next year
Posts: 291
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Quote:
Originally Posted by gbaglo
It might help if you addressed Dustin properly, not calling him Justin.
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Good catch is right!
About tired of working on this hot rod. Good to have a diversion!
Frank
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06-18-2020, 11:21 AM
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#15
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Senior Member
Join Date: Oct 2013
Location: Phoenix, Arizona
Trailer: 2015 Escape 19 "Seventy Degrees"
Posts: 3,495
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At least Justin is be the one getting called out, not Dustin. Karl has probably been trying to find this Justin guy all day.
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06-18-2020, 06:44 PM
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#16
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Junior Member
Join Date: Aug 2018
Location: Kelowna, British Columbia
Trailer: 2019 Escape 17B
Posts: 15
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I called and left a message about an intermittent beeping alarm. The Parts & Service person called back quite soon - just as my wife determined the source was the neighbor's motorhome. We all had a good laugh.
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06-18-2020, 06:49 PM
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#17
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Senior Member
Join Date: Jun 2010
Location: Central, Pennsylvania
Trailer: Escape#5 2022 E19
Posts: 26,268
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Sometimes I hear ringing, but then realized it is in my ears, not in the trailer....
__________________
Jim
Sometime life gets in the way of living.......
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06-18-2020, 07:58 PM
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#18
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Member
Join Date: Mar 2019
Location: La Selva Beach, California
Trailer: Escape 19 2020
Posts: 95
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Quote:
Originally Posted by cpaharley2008
Sometimes I hear ringing, but then realized it is in my ears, not in the trailer....
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Got the same problem, but my ENT Doc asked me if it prevented me from doing things (like sleeping) I said no, he said "don't worry about it then, I have patients that have freight trains running thru their heads!"
As a new owner of a recently delivered 19, my interactions with Dustin have been top notch, he always gets back to me in a timely fashion. Dave chimed in a couple of times, but I heard there was some shuffling up there.
Larry
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06-19-2020, 03:26 PM
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#19
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Senior Member
Join Date: Jul 2018
Location: Minneapolis, Minnesota
Trailer: 2019 5.0 TA
Posts: 864
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Quote:
Originally Posted by Veewee67
I called and left a message about an intermittent beeping alarm. The Parts & Service person called back quite soon - just as my wife determined the source was the neighbor's motorhome. We all had a good laugh.
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Thanks for the laugh.
I have had two instances of calling Dustin (both before this Covid-19). Both times he was prompt. The first time I doubted his solution but he was right on.
__________________
The Sweet Suite
Ronn and Colleen
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06-19-2020, 04:58 PM
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#20
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Senior Member
Join Date: Oct 2013
Location: Phoenix, Arizona
Trailer: 2015 Escape 19 "Seventy Degrees"
Posts: 3,495
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I emailed a question on the wdh and got a reply with the answer from Dustin in about 24 hrs. Works for me.
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