New Dometic 2 Burner Stove help?

[Snappy]

Hi all

We received our new 21NE last week (shipped to and picked up in KC). An exciting day.

We’ve been testing things out and fitting things out for a Colorado trip next weekend. We’re also camping out near our house this weekend as a bit of a test trip. Overall, all going well except for our 2 burner stove. Doesn’t light - either with an external flame or onboard ignition. Water heater, heater, refrigerator, all work with propane as the only source.

Escape’s response was sorry- please see an authorised Dometic dealer , it should be working.

Any insight from you all?

Thanks heaps
Regards
Dave