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Old 08-01-2019, 01:55 AM   #221
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Quote:
Originally Posted by reace View Post
Tammy and I will post an update in the next few days.

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Old 08-01-2019, 06:35 AM   #222
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We’ll see said the blind man. ATM I’m going to stand by my earlier post above looking more n more like they are planing an exedos “ take the money n run”
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Old 08-01-2019, 07:26 AM   #223
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We were at Escape Monday afternoon in anticipation of taking delivery of our 5.0 on Wednesday. Unfortunately, a family emergency came up that prevented us taking delivery. Once, we explained our situation, Karl Kenny came out and met with us and immediately said “no problem, what can we do to help?” He and the staff researched long term parking options at YVR, offered us suitcases (we had none) and storage at Escape in their building for any personal possessions. They cleaned our new trailer, brought it into the delivery bay and allowed us to spend all the time we wanted taking pictures and reviewing our build. We offered to pay off the final small remaining balance as a gesture of good will and they said, “don’t worry about it, we will settle up when you take delivery”. It is clear to us is that the culture of Escape and the quality of the build is still very much intact. We are looking forward to returning to Escape in a few weeks to finally take delivery.
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Old 08-01-2019, 07:45 AM   #224
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When the people I know left their places of employment after many years and their severance/ retirement plan/ final compensation was in place, they did not hang around where they were, they moved on. Especially if they had a large skill set and a fire inside. There are exceptions of course and I’m sure someone will cite them.
For now, it’s all speculation. If you’ve got your Escape, get out and enjoy it. It’s not the end of the world, just another series of rotations coming up. We certainly would not hesitate to purchase another Escape should we need one. Mean spirited comments are unnecessary and do not become Escape owners. In my not so humble opinion.
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Old 08-01-2019, 09:54 AM   #225
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Originally Posted by JStelly View Post
We were at Escape Monday afternoon in anticipation of taking delivery of our 5.0 on Wednesday. Unfortunately, a family emergency came up that prevented us taking delivery. Once, we explained our situation, Karl Kenny came out and met with us and immediately said “no problem, what can we do to help?” He and the staff researched long term parking options at YVR, offered us suitcases (we had none) and storage at Escape in their building for any personal possessions. They cleaned our new trailer, brought it into the delivery bay and allowed us to spend all the time we wanted taking pictures and reviewing our build. We offered to pay off the final small remaining balance as a gesture of good will and they said, “don’t worry about it, we will settle up when you take delivery”. It is clear to us is that the culture of Escape and the quality of the build is still very much intact. We are looking forward to returning to Escape in a few weeks to finally take delivery.
Seems to me, nothing has changed, still exemplary customer service.....
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Old 08-01-2019, 10:12 AM   #226
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What Dave said.

Not surprised about the assistance JStelly received. Either Karl is cut from the same cloth as Reace and Tammy, or he knows the value of that kind of customer service. Whichever, it's good.
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Old 08-01-2019, 03:29 PM   #227
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In my business life the company I worked for did many large acquisitions, at least two a year. The former owners or management never stayed around long just through the learning curve and then they where gone. This news does not surprise me and it doesn’t really concern me. For them to sell their heart and soul I’m sure they did this knowing their dream will continue and grow in a positive way. A 21 foot with a rear bed, hmmm
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Old 08-01-2019, 07:18 PM   #228
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Whatever the case, the former owners deserve a rest from their labors and cannot decently be held accountable for whatever may transpire in the future.

Actually, it is Tammy and Reace's fault for raising expectations to such heights through excellent customer service.
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Old 08-01-2019, 08:25 PM   #229
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I appreciate Reace chiming in and look forward to their post.
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Old 08-02-2019, 01:18 PM   #230
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I was just at ETI and talked to Reace at the front desk. I didn't ask him any questions about the situation there but he was definitely there.
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Old 08-02-2019, 01:32 PM   #231
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So much for the announcer who always said “Elvis has left the building”.
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Old 08-02-2019, 02:34 PM   #232
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Most important is who is there!

During a Utah trip in May, when I was still allowed in the kitchen area of our 17, some how our glass stove top was broken. I tried to order a new top from a distributer and also through a dealer but I kept hitting that wall. I called Dave at Escape and he ordered a couple that would take 6 to 8 weeks to be delivered. After 6 or 7 weeks I called and Dave said he would send the glass off a new stove and replace his when delivered to them. Today the glass showed up by UPS, I installed it and Nancy is happy once again. I believe that's what you call service when I ran out of options.
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Old 08-02-2019, 02:57 PM   #233
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when I was still allowed in the kitchen area of our 17,

I believe that's what you call service when I ran out of options.
Azjack
Heck, I'm never allowed in the kitchen, either at home or the trailer.

Good illustration of ETI's above and beyond service.

Ron
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Old 08-02-2019, 08:26 PM   #234
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Susan is a really good self-taught cook, however in retirement I've taken the time to learn a few things other than lighting the bbq. I often search "Dinner Ideas Tonight" and have given her a break and have enjoyed doing it. Seems like the Boomer culture was for many an Ozzie/Harriet thing and wow is that ever passe!
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Old 08-03-2019, 09:49 AM   #235
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Heck, I'm never allowed in the kitchen, either at home or the trailer.

Ron
Same here whether on the road or at home, no matter how many times I offer to help, even with the clean up I get shooed away. But then I do all the driving so I guess balances out. On the road at least.
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Old 08-10-2019, 02:34 PM   #236
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Quote:
Originally Posted by 75thRanger View Post
I was just at ETI and talked to Reace at the front desk. I didn't ask him any questions about the situation there but he was definitely there.
Ruth and I picked up our new 19 the same day and enjoyed talking with Karl the new president!
We also saw both Reace and Tammy actively involved and said hello to Reace, Tammy was busy with a salesman!
The whole team treated us very well and we are currently on day 9 of our inaugural
trip down the West coast about to see the Sequoias as we head back to Virginia by way of Wyoming and Minnesota to check in on 2 of our kiddos!
We are enjoying the trailer "Full Quiver" and our 2018 F 150 baby powerstroke diesel tug (16 mpg towing so far 25 with no trailer) and so far great quality control!
Happy travels all.
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Old 08-10-2019, 03:14 PM   #237
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Pickup report

Quote:
Originally Posted by Berndad View Post
Ruth and I picked up our new 19 the same day and enjoyed talking with Karl the new president!
We also saw both Reace and Tammy actively involved and said hello to Reace, Tammy was busy with a salesman!
The whole team treated us very well and we are currently on day 9 of our inaugural
trip down the West coast about to see the Sequoias as we head back to Virginia by way of Wyoming and Minnesota to check in on 2 of our kiddos!
We are enjoying the trailer "Full Quiver" and our 2018 F 150 baby powerstroke diesel tug (16 mpg towing so far 25 with no trailer) and so far great quality control!
Happy travels all.

Good Report, reassuring to many and nothing like first hand information. Glad to hear your trip is going well.
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Old 08-15-2019, 07:44 PM   #238
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Tammy and I will post an update in the next few days.

Reace
Is this still coming? We’re hoping for good news.
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Old 08-15-2019, 07:55 PM   #239
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Is this still coming? We’re hoping for good news.
See this thread
http://www.escapeforum.org/forums/f2...ire-15973.html
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Old 08-15-2019, 09:22 PM   #240
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Tammy and I will post an update in the next few days.

Reace
Quote:
Originally Posted by Iowa Dave View Post
So much for the announcer who always said “Elvis has left the building”.
Iowa Dave

Turns out Elvis did indeed leave the building. Don’t blame them, we would probably do the same in their shoes. Additionally, for all the other responses about “speculation” the writing was on the wall.
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